Customer and Member Advisor HSB Norr Skellefteå

Description On our Customer and Member Service department, 23 Customer and Member Advisors are located across our 8 locations. Together we help our customers, who are primarily housing cooperatives, and our members. Via phone, email, and in-person visits, we answer questions, handle cases, and provide advice regarding contract management, member inquiries, and everything related to "Good Housing". Our strategy is to be close to our customers, as we are largely a service-providing company and depend on creating close and long-term relationships with our customers and members. For our office in Skellefteå, we are looking for a Customer and Member Advisor to start by mutual agreement. Do you want to contribute to "Good Housing" and be the face of our organization? This is the right position for you! Job Responsibilities The responsibilities consist of contract management and member inquiries where you receive customers via phone, digital channels, or in-person visits. Case handling and contact with residents and members are a major part of the daily work. The main responsibilities are: Advisory services and support regarding HSB Savings for Housing. Service and management of rental apartments, housing cooperative units, and other rental properties. Preparation for our notice and payment matters. Support and service in member inquiries. Coordination of cases between our customers and contractors. Over time, we also want you to take on the role of HSB Board Member, meaning you participate in a housing cooperative's board. There you support the board in their work and look after the members' interests. Personal Qualities We will place great importance on personal qualities in this recruitment process. We are looking for someone who is: Relationship-building and service-oriented toward both customers and colleagues Organized Driven and proactive in solving problems It is important that you have the ability to independently plan, structure, and execute your work and actively participate in developing the business. You should be curious and have a holistic perspective with good ability to collaborate with your colleagues throughout the organization regardless of department or location. You need to be attentive and express yourself in a simple way, both verbally and in writing, with the customer in focus. We expect that you share our values and that your actions toward members and customers are based on them. Qualifications Since computer and phone are our primary work tools, we see that you have good phone and computer skills as well as a good ability to learn new systems. If you have previously worked with phone or digital communication channels, we consider this an advantage. What We Offer Stimulating work in a development-driven organization. With us, you get to work in a dynamic operation based on our core values: Commitment, Security, Sustainability, Care, and Collaboration. Terms This is a permanent position with an initial probationary period of 6 months and start by mutual agreement. We apply continuous selection and the position may be filled before the final application deadline of August 26, 2026. Want to Know More? Contact Team Manager Customer and Member Service Jennie Öberg tel: 010-303 21 09 or email [email protected]. We look forward to your application! About HSB Norr HSB Norr is the northernmost of the regional HSB associations and operates from Umeå in the south to Kiruna in the north. We are owned by our approximately 40,000 members and our mission is to together create good, sustainable housing. Our service offering is broad and includes property management services and services within real estate development, newly built housing cooperative units, rental apartments, savings for housing, and membership for housing cooperatives and individual members. We work toward increased resource efficiency, reduced climate impact, and development of sustainable services and products. HSB is also an important social actor that contributes to an inclusive society that values equality and diversity. Do you share our passion for creating tomorrow's sustainable housing? If you would like to read more about us at HSB Norr, please visit our website https://jobb.hsb.se/pages/hsb-norr and get more information regarding benefits and roles. Calls from external recruitment firms and sales representatives are not welcome.

Zeptej se AI

Časté otázky k tomuto inzerátu — otevře tvoji AI s připraveným promptem včetně odkazu na inzerát.

• Je mzda v této pracovní nabídce konkurenceschopná pro tuto pozici a lokalitu?
  Otevřít v
• Na co se mám zeptat na pohovoru na tuto pozici?
  Otevřít v
• Jaké dovednosti mám vyzdvihnout v odpovědi na tento inzerát?
  Otevřít v