Communications Coordinator/Advisor

Vara kommun · plný úvazek

Stora Torget 8, Vara, Švédsko

As our current coordinator moves on to a new assignment, we are now seeking a new colleague for our contact center. Your Role As a Communications Coordinator/Advisor, you are responsible for the daily operations of the contact center, coordination, and development. This includes, among other things: lead, distribute, and follow up on work tasks. coach and support other communications advisors in their work. daily handle matters relating to staffing and how it affects daily operations. work with scheduling, planning for absences, and contact with substitute staff. using statistics, analysis, and daily insights, follow up on contact center work and align with the municipality's operations. develop work with citizen services and the contact center's mission in the various operations. plan and conduct training initiatives for both communications advisors and the municipality's operations. coordinate the implementation of new and modified tasks in the contact center. A portion of your assignment also involves, together with other communications advisors, answering questions that come to the municipality via telephone, e-services, and email. You receive visitors at the municipal building's reception and help them with their matters, as well as work with support for the municipality's self-service services. You will also handle a large amount of information in our various operational systems and carry out certain administration within different areas. All work in the contact center takes place in close collaboration with the operations and other communications advisors. This position does not include personnel responsibility, as this responsibility lies with the unit manager at the Communications Unit, which includes the contact center. Your Knowledge and Experience We are looking for someone who: has post-secondary education in economics, social sciences, IT, or another theoretical orientation that the employer considers equivalent. has work experience with customer/citizen contacts and communication. understands the value of good communication and has an easy way of expressing yourself in speech and writing in both Swedish and English. has experience working in various IT-related systems. has experience in teamwork and a very good ability to collaborate and build relationships. has the ability to work in a structured manner and with clarity. can act calmly and composedly even in stressful situations. has worked with and is interested in group and organizational development. has good interpersonal skills, natural customer service spirit, and a flexible, solution-focused approach. It is meritorious if you have some experience in management and decision-making. If you have worked in a public organization, we also consider that meritorious. We would like you to state in your cover letter what good customer service means to you and what your main contribution would be in your new role. Great weight will be placed on personal suitability. Various forms of testing may be relevant during the recruitment process. A trial period may also be applied. If you have questions regarding salary, contact the recruiting manager. Your Workplace The Contact Center is a shared service function that works on behalf of all the municipality's sectors and the housing company Vara Bostäder. Five communications advisors work here, one of whom has coordinator responsibility. Our goal is "a single point of entry" to the municipality, and together with the operations, we work to improve accessibility, raise the quality of the municipality's services, and provide the best possible service and treatment to residents, visitors, and business owners. The long-term goal is to be able to answer 60-70% of all questions that come in via telephone, email, and in-person visits. Earlier this year, Vara Municipality's contact center achieved the best results of all participating municipalities regarding simplicity and customer treatment in the annual service survey conducted by the company Brilliant. The Contact Center is located at the Communications Unit together with the communications and digitalization functions. You can read more about your future workplace and Vara Municipality at www.vara.se At Vara Municipality, you will find engaged colleagues and managers, training and development opportunities, as well as benefits in the form of wellness contributions if you are a monthly employee. All employees are also members of our Leisure Association, which organizes fitness activities and other leisure and cultural activities. You will receive, among other things, discounts on certain events at Vara Concert Hall. At Vara Municipality, we make each other better, and it is together with our ethical compass that we reach our common goals! Wondering what there is to do and see when you are not working with us at Vara Municipality? Visit www.livetiskaraborg.se and discover all the possibilities of Skaraborg! If for any reason you cannot apply digitally (due to, for example, protected personal information), please contact the person listed in the job posting for an alternative application method. In principle, all documents submitted to the municipality become public records.