Community Guide to Contact Center

Popis:

Do you want to help shape the future of citizen services in Ånge municipality? Do you enjoy providing excellent service, have a talent for learning new things, and are passionate about helping people in their daily lives? Then you might be our new Community Guide! Job Responsibilities As a Community Guide, you will work to receive, answer, and handle questions and cases from residents and other stakeholders. You help via phone, digitally, and through in-person visits. Your tasks include: Provide information, guidance, and support on municipal matters. Help residents use the municipality's e-services and digital systems. Receive and register cases, and forward them to the appropriate department as needed. Work on developing routines and improving service together with colleagues and other departments. Various administrative tasks. The work is varied and involves daily contact with several different operations within the municipality. You are expected to be an ambassador for good customer service and help make residents' interactions with the municipality as smooth as possible. Qualifications We are looking for someone who has: Upper secondary education Customer service experience, preferably from the public sector or a contact center. Experience driving cases to completion with a strong sense of responsibility. Good digital skills – you are comfortable working in different systems and learn quickly. Very good proficiency in Swedish, both spoken and written. Ability to communicate clearly, attentively, and with a solution-focused approach. A driver's license is desirable. As a person, you are service-oriented, thorough, flexible, and enjoy collaborating. You are comfortable taking independent responsibility but also thrive working as part of a team. About the Operation Ånge municipality is on an exciting development journey where accessibility and service are prioritized. In 2025, we opened a Contact Center – the municipality's new point of entry. Here, residents, business owners, and visitors can turn for quick, professional, and personal help with their matters. The Contact Center has two core missions: to resolve citizens' cases directly at first contact and to actively and engagedly drive the development of the operation. The goal is to help citizens access our services as quickly and easily as possible, while making the municipality more efficient. As a Community Guide, you are key to creating a positive first impression of the municipality. You will be part of an engaged team working together to simplify daily life for our citizens, increase service quality, and contribute to the municipality's development. You will independently drive cases to completion and develop the operation through your commitment and drive. Contacts Trade union contacts: https://invanare.ange.se/naringsliv-och-arbete/arbetsmarknad/sok-lediga-jobb-i-kommunen/samverkan-med-fackliga-organisationer.htmlDo you want to help shape the future of citizen services in Ånge municipality? Do you enjoy providing excellent service, have a talent for learning new things, and are passionate about helping people in their daily lives? Then you might be our new Community Guide! Job Responsibilities As a Community Guide, you will work to receive, answer, and handle questions and cases from residents and other stakeholders. You help via phone, digitally, and through in-person visits. Your tasks include: Provide information, guidance, and support on municipal matters. Help residents use the municipality's…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Ånge

Adresa

Torggatan 10

GPS

62.5245401, 15.6541152kopírovatotevřít v ▾

Email

Zobrazit e-mail

Telefon

Zobrazit telefon

Zobrazení

10

Publikováno

29. 6. 2026

Upraveno

24. 7. 2026

Parametry