Municipal Guide

Do you enjoy being curious? Then you're a perfect fit for us at Halmstad Direct, Halmstad Municipality's contact center. We believe that visitors, residents, and businesses should get answers to their questions and help with their matters. Our customers should always receive excellent service and assistance with their issues regardless of which contact method they choose. We also handle consumer advice, budget and debt counseling, and the municipal guardianship unit. Your Tasks You will primarily meet our customers by phone and computer, but also through in-person visits to our receptions and other service locations. Often it involves guiding people within the municipality, helping them find information, or using the municipality's e-services. By working with us, you will build solid knowledge about Halmstad Municipality and the services we provide. To thrive with us, you need to enjoy a fast pace and tasks of varying nature. As a municipal guide, you might spend one moment informing about building permit procedures, and the next moment educating and guiding the public about preschool placement. Public expectations of municipal services change over time, so it's important for us to think innovatively and develop our methods. Digital channels are natural tools and also aids in personal interactions. You therefore need to be comfortable using computers and various IT-based systems at work and be curious about learning new ways of working. Being available to our customers is very important, and we therefore work scheduled hours. Your Qualifications We're looking for you with strong customer service sense and commitment. You need to have both the desire and ability to meet people positively, empathetically, and solution-oriented. It's important that you are social and outgoing, and comfortable being the face of the municipality. You have experience from service roles where customer focus and interactions are central parts of the work. Experience using computers and various IT-based systems is a requirement for us. You must also be very experienced with information searching. The work requires that you have good ability to express yourself in speech and writing in both Swedish and English. If you advance in the process, you will need to complete a service test with a requirement for a passing result. You have upper secondary education, but we consider it a merit if you have studied at university level. It is a merit to have knowledge of the public sector, primarily municipal operations. We also consider it a merit if you have language skills such as Arabic and other non-European languages. What We Offer You become part of a workplace where we all share the same commitment and service mindset. We are approximately 40 colleagues working with municipal guidance, consumer advice, budget and debt counseling, and the municipal guardianship unit. We have workplaces in central Halmstad on Torsgatan 1 and in the Town Hall, where you'll be welcomed into a pleasant open office landscape with well-adapted workspaces for our tasks. We are also stationed at other service locations throughout our municipality. Welcome with your application! Other Information The employment is a fixed-term position for 6 months starting in November. Do you want to be part of an innovative administration that contributes to a better everyday life for those who live, work, and spend time in Halmstad Municipality? At the Service Administration, we work together to offer our customers the best possible service within all our areas. We provide services including meals, property and facilities management, IT, vehicles, personnel and payroll management, and municipal guidance. We are a professional organization in constant development, and every day brings new opportunities to try new methods and ways of working. Sometimes we succeed and sometimes we learn – both are good! We treat everyone well, from children and educators in preschools and schools to our elderly in care facilities. We are the administration that is with our residents throughout their lives. Do you want to be part of it too? When you work for Halmstad Municipality, you create meaning by shaping, strengthening, and enriching others' everyday lives – whoever you are. For us, collaboration, balance, and the opportunity to develop are important, both as a professional and as a person – we are the workplace where you get more out of life! Read more about us here.

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