We work to enable tomorrow's travel and transport. Our mission is of great importance to individuals, businesses and society as a whole.
Every day, millions of people interact with the Swedish Transport Agency through our services, decisions and regulations. To meet increasing expectations for accessibility, clarity and service, we need a communications function that strengthens understanding of the agency's mission, builds trust and contributes to a cohesive experience for citizens and businesses.
Do you want to lead and develop communications in one of Sweden's most important government agencies? As Communications Director, you have a central role in strengthening the agency's communications capability and developing and enhancing our shared customer experience.
About the role
The Common Functions Department was established on April 1, 2025 and consists of approximately 150 employees. Here we bring together the agency's enabling functions in finance, analysis, procurement, facilities, customer service, communications, human resources and development. The department is in a development phase where coordination, common working methods and business development are in focus.
The Customer and Communications Unit consists of approximately 20 competent, engaged and motivated employees.
As Communications Director, you lead the unit and have management responsibility for three people, including two section managers who together are responsible for the operational delivery and development of the department. Together you ensure that internal and external communications, customer insights and leadership communications contribute to business development and strengthen customer interaction and the agency's communications capability.
You have agency-wide responsibility for internal and external communications, customer inquiries, brand, graphic profile and ensuring that communication channels are accessible and user-friendly. You are also responsible for the agency's leadership communications and for translating customer and user insights into the development of operations, services and communications.
A key part of the role is to further develop a customer-driven, coordinated and business-focused function that strengthens trust in the agency and the interaction between operations, employees, customers and communications, and contributes to a more customer-oriented approach and customer culture throughout the agency.
You are part of the department's management team and report to the Department Director. In the management team, you contribute a holistic perspective and together with other managers take responsibility for the department's overall mission, results and development.
You must have
an academic degree in media and communications or other education and experience that the employer considers equivalent
experience in management positions with responsibility for personnel, budget, work environment and operations
several years of experience leading, driving and developing strategic and operational communications activities
experience in developing organizations' communications capabilities through governance, leadership, collaboration and strategic communications
experience working in large and complex organizations
experience in crisis communications, press and media handling
a good understanding of political decision-making processes
experience in strategic work close to leadership or in a management team
It is a merit if you also have experience in
strategic work with digital communications and digital channels
a similar role in state administration or other public sector activities
the business sector or other relevant industry
developing customer-oriented working methods or work with customer and user insights
culture and change work in large organizations
To succeed in the role
You are a confident and communicative leader who creates trust, engagement and good collaborations. You have a strategic and analytical approach and can translate goals and direction into communications that contribute to the organization's objectives and create value for those we serve.
You drive development and change with persistence and focus on operational needs. You communicate clearly and pedagogically, are receptive to different perspectives and create consensus on complex issues. You create engagement, build trust and get people to work together towards common goals.
Great weight will be given to personal suitability.
More information
The position is permanent with a management assignment for four years, based in Norrköping or Örebro. Appointment according to agreement. We normally apply a probationary period. Possibility for remote work exists based on operational needs, up to three days per week. Employment with us may involve placement in a security classification. A security vetting with criminal records check according to the Security Protection Act (2018:585) may therefore be conducted. For some of our tasks in security classification, Swedish citizenship is required.
We may use work psychological tests.
For questions, you are welcome to contact Department Director Kajsa Möller 010 – 495 30 75 [email protected]. ST, Jannike Jansson and Saco-S, Andrezej Wojtczak can be reached via our switchboard at 0771-503 503.
Apply
Apply via our website and attach a complete CV and a cover letter marked with reference number TSG 2026-5985. We need your application by August 7, 2026. If you have protected personal data, contact the recruiting manager for information on how to proceed.
Click the following link to proceed to apply for the job Link. In the next step you can then click the apply for the job button on the right
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Welcome to become our new colleague!
Briefly about the Swedish Transport Agency
The Swedish Transport Agency works to achieve good accessibility, high quality, safe and environmentally adapted transport within rail, aviation, maritime and road. We develop regulations, issue permits and monitor compliance. Using our registers, we work with fees, permits and ownership transfers, among other things.
Read more about the Swedish Transport AgencyWe work to enable tomorrow's travel and transport. Our mission is of great importance to individuals, businesses and society as a whole.
Every day, millions of people interact with the Swedish Transport Agency through our services, decisions and regulations. To meet increasing expectations for accessibility, clarity and service, we need a communications function that strengthens understanding of the agency's mission, builds trust and contributes to a cohesive experience for citizens and businesses.
Do you want to lead and develop communications in one of Sweden's most important government…