Community Guide at Contact Center - With People at the Heart

Värnamo kommun · plný úvazek

Kyrktorget 1, Värnamo, Švédsko

Are you looking for a meaningful role where you make a real difference? We are now seeking engaged employees who want to help shape the future of Värnamo. With us, you work with people at the center and create a workday that is valuable, both for you and for our citizens. Description Do you enjoy helping people, solving problems, and delivering excellent service? Do you thrive with many interactions throughout your workday and working with the phone and computer as some of your key tools? Then you might be the person we're looking for at the contact center in Värnamo kommun! Our contact center is the gateway to Värnamo kommun and can be compared to the municipality's customer service. Our primary mission is to resolve the citizen's matter on the first contact. We are now seeking a community guide who wants to become part of our team and contribute to professional, accessible, and solution-oriented service. Duties As a community guide, you work in a customer service environment where you meet people with many different questions and needs. The phone is our primary contact channel, and the majority of your workday will consist of receiving and handling incoming calls. You therefore need to be comfortable with the phone as your primary work tool and with a workday where you continuously handle many different questions and matters. Your role includes, among other things: receiving, understanding, and handling inquiries, primarily via phone but also via email, digital channels, and in-person visits providing clear, accurate, and easy-to-understand information and guidance working solution-oriented with the goal of helping the citizen on the first contact searching for information and working simultaneously in multiple management and case handling systems registering, documenting, and when necessary distributing matters to the right department collaborating with colleagues in the contact center and various departments within the municipality contributing to developing our work methods, routines, and service. The work requires that you as a person are open-minded and flexible in your approach and manner, which means you need to quickly switch between different questions, areas of responsibility, and systems while maintaining a professional and engaged approach. What you need to thrive and succeed in this role We are looking for you if you enjoy working with people and service and get energy from helping others. You are confident in meeting different people, listen carefully, ask the right questions, and have the ability to understand needs and find solutions. You should thrive with many contacts and a varying flow of inquiries. Since the phone is your primary work tool, you need to be comfortable handling many calls while maintaining a professional, clear, and respectful approach, even when the pace is high or calls are challenging. You are curious, solution-oriented, and enjoy seeking information when you don't have the answer from the start. You collaborate well, share your knowledge, and contribute to the team's collective development. Qualifications We are looking for you if you have experience in customer service, customer support, or support have completed secondary education and other education in communication have very strong ability to communicate in Swedish, both verbally and in writing can communicate in English. Additional language skills are a plus have good digital skills and learn new IT systems easily are solution-oriented, responsible, and thorough can prioritize and handle multiple tasks and information sources simultaneously are flexible and thrive in a developing organization have good collaboration skills and contribute to a positive work environment We will place great emphasis on personal suitability. Please attach a CV and cover letter with your application. Terms Service Administration. Together, we work to provide our citizens and employees with good service. We are responsible for meal service to schools and elderly care, IT and digitalization, facility management, contact center, internal service, logistics and printing, fleet management, and interpretation services. Learn more about us at: Serviceförvaltningen - Värnamo kommun Information about salary. In accordance with the EU's wage transparency directive, Värnamo kommun provides information about the starting salary range for this position in this notice. The range provided is based on the lowest salary and median salary within the occupation category that this notice concerns. The median salary is the middle salary, meaning that half of all employees within the occupation category in Värnamo kommun have a lower basic salary than the median and half have higher. You can find information about the starting salary range on our website: Information om lön - Värnamo kommun. The salary information is indicative and not binding. Värnamo kommun applies individual and differentiated salary setting, which means that the final salary is determined based on the difficulty of the assignment and level of responsibility as well as the individual's educational background and experience. In the event of a job offer, this means that the salary negotiated can be both higher or lower than what is stated in the starting salary range. You can find information about how we work with salary on our website: Riktlinjer - Värnamo kommun. Värnamo kommun, the municipality with great heart, in the middle of Småland. We are a central part of the strong growth region characterized by the Gnosjö spirit and high employment. Here there is a spirit of constant movement and great visions for the future. We highlight both major and small successes, which strengthens pride and community for everyone who lives here. As an employee with us, you have people at the center and create value for both yourself and the citizens, while contributing to making Värnamo an even better place to live and grow. Learn more about us at: Värnamo kommun Open to All We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.