Kickstart Your IT Career – Servicedesk in Östersund

Eccera Professionals AB · plný úvazek

Östersund, Švédsko

We are specialists in staffing and consulting services in IT and technology – from promising talent and consultants with broad expertise to experienced specialists with deep knowledge. As a candidate, we are a trusted partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with people at the center. For our customers, it means we are a reliable provider who can quickly match the right expertise with the right need. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery. Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people. Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreement with Unionen. Our customer in Östersund is seeking several IT support technicians for their servicedesk. You will be part of a great team where you work together to deliver world-class service. This notice applies to a recurring need, which means we are continuously seeking competent employees for the role of IT support technician. Interviews are held on an ongoing basis. Location: Östersund (we can help with accommodation) Scope: 100% As a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our customers. Your consulting manager supports you in your development where you continuously expand your experience and knowledge. An excellent opportunity to build a career. Your responsibilities As an IT support technician, you will work in first-level support helping users via phone and/or email with IT-related issues. Your responsibilities include, but are not limited to: • Manage user accounts in Active Directory • Administer services in Microsoft 365 • Troubleshoot issues in Windows environments • Support customer-specific applications • Receive and register issues in a ticket management system Your profile and qualifications We are looking for someone who: • Has good technical understanding • Enjoys helping others and strives to provide good customer experience • Is organized and finds it easy to organize your work, even at a fast pace Requirements • Upper secondary education in IT • Knowledge of technical tools/systems • Has a genuine interest in technology and providing support • Fluent Swedish and English – both spoken and written Meritorious • Driver's license Background check For this position, a background check is conducted before employment. This means we perform a UC check and request an extract from the criminal record register, which must be without remarks. Salary: Starting salary from 21 000 kr/month, with the possibility of adjustment based on collective agreement and relevant experience. We place great emphasis on your personal qualities. What we offer At Eccera you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We believe that our employees should continue to develop at all times. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your skills with the right assignments as you progress. We regularly hold exciting activities where you as a consultant get the opportunity to meet and socialize with your colleagues in fun and relaxed settings.