Key Account Manager at Aurora Innovation AB

Department of awesome AB · plný úvazek

Sidenvävargatan 17, Uppsala, Švédsko

Aurora Innovation is one of Sweden's fastest-growing companies in digital health – with a clear mission: to transform how healthcare meets its patients. We believe in healthcare where the patient has a clear and accessible entry point, regardless of channel. Through solutions in telephony, callback, AI, video, and digital patient contact, we create better accessibility for patients while relieving the burden on healthcare staff. By consolidating all patient communication on a unified digital platform, we help healthcare providers streamline workflows, reduce administration, and create a more sustainable work environment. Today, our solutions are used by the majority of Sweden's regions and private healthcare providers. Our systems form a central part of healthcare's digital infrastructure where millions of patient interactions pass through the platform every day across Europe. We're already an important part of the future of healthcare – but we're far from finished. Aurora Innovation is in a strong growth phase with ambitious goals and is now seeking a Key Account Manager who wants to help develop both the business and healthcare. Here you'll have a central role in a company where innovation, social impact, and commercial development go hand in hand. Job Description As Key Account Manager at Aurora Innovation, you have a key role in the company's commercial work. You're responsible for developing existing customer relationships, identifying new business opportunities, and driving complex deals through the entire sales process. You work closely with decision-makers in both the public and private sectors and build long-term partnerships focused on creating real business and operational value. Sales occur both directly to end customers and through partners and resellers, which means close collaboration throughout the entire business process. You also work closely with the marketing function to ensure a seamless and consistent customer experience throughout the customer journey – from first contact to a long-term partnership. Interally, you collaborate closely with Customer Success, product teams, and other commercial functions to create the best possible customer value. In this role, you report directly to the Sales Director Northern Europe. You'll be part of an engaged team with high expertise, short decision-making paths, and a culture characterized by collaboration, development, and a shared drive to continually improve both the business and healthcare. Responsibilities ● Develop and strengthen relationships with existing customers and partners ● Identify and develop new business opportunities within the private and public sectors ● Drive the entire business process from prospecting to negotiation and closure ● Conduct customer meetings, demonstrations, and strategic business dialogues focused on operational value and long-term worth ● Work with procurements, contracts, and commercial processes ● Collaborate closely with Customer Success, marketing, product teams, and partners ● Work systematically in CRM systems ● Participate in customer meetings, conferences, and trade shows throughout Sweden Your Profile We're looking for you who has a strong business drive and a clear desire to make a difference – both in business and in healthcare. You're motivated by complex sales where you get to understand the customer's operations in depth, challenge established practices, and create solutions that deliver long-term value. You're curious, analytical, and enjoy dialog with decision-makers where you build trust through business acumen and competence. You're not afraid of complexity – on the contrary, you see it as an opportunity. You work systematically, take great personal responsibility, and are driven by developing both customers and business. At the same time, you appreciate working in a team where knowledge is shared, collaboration is close, and common goals are in focus. Requirements ● Experience in B2B sales ● Experience in complex sales with longer sales cycles ● Experience in the public sector or procurements ● Good communication skills in Swedish and English ● Experience with CRM systems ● B-class driver's license Merits ● Experience from healthcare, telecom, or SaaS ● Experience in partner sales or reseller models ● Experience in value-based sales within complex organizations Aurora Innovation Offers At Aurora, you'll have the opportunity to work in a company where business and social impact go hand in hand. You'll be part of an organization with high pace, strong growth, and a clear ambition to set a new standard for patient communication in Sweden. Here you get great personal responsibility, short decision-making paths, and excellent opportunities to influence both your own development and the company's continued journey. They also offer: ● Occupational pension and wellness benefits ● Continuous training in sales, AI, and business development ● A central role in a company with strong growth and high innovation capacity ● A united team with strong culture and close collaboration You'll begin your employment with thorough onboarding where you get a deep understanding of the business, products, and customer journey. During the introduction, you work closely with Customer Success, product teams, and management to get the best possible conditions to succeed in the role. You'll also have the opportunity to participate in a one-year sales training with Mikael Arndt that includes 25 diploma courses, weekly live lectures, and participation in Sweden's largest sales event at Oscarsteatern and an exclusive two-day sales training in Stockholm. Other Information Start: After summer or by agreement Location: Uppsala with the opportunity for hybrid work In this recruitment, Aurora Innovation is working with the recruitment company Saleshub. If you have questions about the position, you're warmly welcome to contact Maya Aslan, who is responsible for the process at [email protected]. We look forward to your application!