Karlskogahem Seeking Customer and Marketing Manager

AxÖ Consulting AB · plný úvazek

Dammbrovägen 5, Karlskoga, Švédsko

What does it take to create attractive residential areas, satisfied tenants, and a business that meets tomorrow's needs? At Karlskogahem, all of this falls within the scope of the Customer and Marketing Manager's role. Now the company is seeking a leader who wants to take responsibility for a well-functioning department and at the same time help develop both Karlskogahem and Karlskoga moving forward. After many years with the company, Peter Vogler is retiring and handing over the role of Customer and Marketing Manager to his successor. "This is a very meaningful job. We work with people's homes and with issues that affect both our tenants and Karlskoga as a community. One moment you're dealing with long-term strategic questions in the management group, and the next you're addressing something happening right now in one of our residential areas. That diversity is a big part of what makes the role so rewarding," says Peter. Customer Focus, From Everyday to the Future Karlskogahem is a municipally-owned housing company with approximately 2,700 apartments and a clear mission to contribute to an attractive Karlskoga. The Customer and Marketing department has a team of twelve people working with customer service centers, leasing, communications, and residential development. What all this work has in common is that the customer is always at the center. As Customer and Marketing Manager, you lead the department and are responsible for creating the conditions for employees to succeed in their respective roles. You work with issues ranging from leasing, tenant satisfaction, and communications to customer experience, residential development, social sustainability, and collaboration with the municipality and other stakeholders. An important part of the role is also to develop Karlskogahem's marketing efforts and strengthen the company's position in Karlskoga. This includes building networks, developing collaborations with associations and other actors, and finding new ways to reach out. Here you have room to come in with your own ideas and perspectives on how the work can develop. At the same time, you are part of Karlskogahem's management group and contribute the customer and marketing perspective to the company's overall development. Karlskoga is in an expansion phase, and questions about the future housing market, new apartments, and how to attract current and future tenants become an important part of the work. Leadership That Shows the Direction You are taking over a well-functioning department with experienced employees who are used to taking considerable responsibility on their own. Karlskogahem has also qualified for Great Place to Work's list of Sweden's best workplaces, something that reflects the satisfaction and engagement in the organization. For the next manager, the role is about building on what works and at the same time contributing with your own experience, ideas, and perspectives. You are confident in your leadership, clear about expectations and direction, and give employees room to take responsibility and grow. "I'm handing over a fantastic team that knows their jobs and takes great responsibility. My advice to the next manager is to trust that competence, but also dare to lead. Be clear, communicate straight, and show where we're going together. Here we stand up for the team and everyone is part of the same gear," Peter concludes. As the new Customer and Marketing Manager, you will have the opportunity to work alongside Peter during an introduction period and benefit from his knowledge of the business. After that, it will be you and your employees who continue developing the department and put your own stamp on the role. Are you the right person for this task? Then we hope you submit an application! Examples of work duties: Lead and develop the Customer and Marketing department with personnel and budget responsibility. Responsible for and develop work on tenant satisfaction, NKI, and customer surveys. Ensure effective leasing and contribute to the development of Karlskogahem's customer journey. Drive and develop work within marketing, communications, and residential development, including through new ideas on how Karlskogahem is seen and reaches its target groups. Work with issues that enhance customer experience and contribute to pleasant residential areas. Responsible for matters related to safety, social sustainability, and Karlskogahem's social responsibility. Collaborate with Karlskoga Municipality and other external actors on housing and community issues. Develop partnerships with associations and other actors that strengthen Karlskogahem's role in the local community. Responsible for the department's budget, follow-up, and materials for, among other things, financial statements and annual reports. Be an active part of Karlskogahem's management group and contribute to the company's overall development. Are You the One We're Looking For? To succeed in the role, we see that you have: Experience from the property or housing industry, or other closely related activities deemed relevant for the role. Academic education or work experience deemed equivalent. Several years of experience in management and leadership roles with personnel responsibility. Good financial understanding and experience with budget work and financial follow-up. Good digital skills and the ability to work with statistics and follow-up. Good communication skills in Swedish, both verbally and in writing. It is advantageous if you also have good understanding of rental law. As a person, you are engaged, responsive, and clear in your communication. You see the bigger picture, enjoy multiple contact points, and have a genuine interest in customer and community issues. You are unpretentious and confident in your leadership and have an easy way of seeing people's strengths and creating room for others to grow. Information and Application In this recruitment, Karlskogahem is collaborating with AxÖ Consulting. For more information about the position, you are welcome to contact the responsible recruitment consultant Mia Haglund at telephone 072-396 05 82 or via email [email protected]. Welcome to submit your application no later than 7/10. Great weight will be given to your personality. AxÖ Consulting AB has extensive experience in the recruitment and consulting industry and has worked with both the private market and the public sector. For more information and to apply, visit www.axoconsulting.se. We regrettably do not accept applications via mail or email. We warmly welcome your application.