IT Technician for 1st Line Support!

Are you a service-oriented and solution-focused technician ready for your next assignment? We are seeking an IT technician for our client with a start in September! In your role as an IT technician in 1st Line Support, you will have an important and visible position where you are the first point of contact for users who need technical assistance. Here you will combine your IT knowledge with your sense of service and problem-solving, and every day contribute to users having a smooth and professional support experience. You will handle incoming tickets and calls, troubleshoot and guide users via phone and chat, and use remote access tools to quickly identify and resolve technical issues. You will also work with configuring mobile phones and ensure that each ticket is handled in a structured manner, from initial contact to resolution or further escalation. The assignment is expected to start in September and continue until year-end, with the possibility of extension. WHAT WE ARE LOOKING FOR We are looking for someone who has upper secondary education and experience working with ticketing systems. You are accustomed to solving problems remotely and have the ability to explain technical solutions in a simple and pedagogical way. As a person, you are service-oriented and enjoy working with people. You are a team player who is responsive to both users' and colleagues' needs, but you also have the ability to work independently and take responsibility for your tasks. If you have previous experience working in Windows environments, such as Windows 11, Active Directory, VPN, and Office 365, we see this as a merit. Basic knowledge of operating systems and system administration is also an advantage, as is experience with remote access software. Is it you we are looking for, or do you know someone who would be a good fit? Apply or recommend someone to us today! Screening and interviews are ongoing. If you have any questions or need more information about the position, please contact the Umeå team. We look forward to hearing from you!

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