IT Technician for MDM / Telephony - Örebro

Kriminalvården · plný úvazek

Klostergatan 37, Örebro, Švédsko

About Kriminalvården Kriminalvården is growing – we are building new facilities, renovating, and expanding, and we are now seeking additional staff members. Our most important goal is to reduce reoffending – to break the cycle of crime. If we succeed, society becomes safer and more secure for everyone. We are the authority responsible for prisons, probation services, remand facilities, and prisoner transports. Do you want to contribute to a safer society? Our IT department is undertaking a major initiative focused on a digital Kriminalvården. Together, we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. We are looking for someone with a strong interest in IT, knowledge, and experience that can enrich our digitalization journey and who wants to make a difference in society within your profession. Job Description As an IT technician, you will primarily work on developing, supporting, and maintaining our MDM systems and the various IT solutions that use MDM systems. You will also work on developing, supporting, and maintaining various telephony solutions. Furthermore, together with colleagues, you will be responsible for ensuring that developed services function correctly and efficiently for our users, and you will participate in projects and assignments. An important part of the role is keeping yourself updated through, among other things, monitoring developments in the field. In your role, you will have contact with external suppliers / partners and handle support cases that our 1st and 2nd-line support cannot resolve. You will work closely with colleagues internally and with external partners. Qualifications We are looking for someone who works well with complex issues, takes responsibility, and drives processes forward. You can plan, organize, and prioritize as part of your work. Furthermore, you are calm, stable, and work well with other people by being attentive and communicative. You continuously maintain your specialist knowledge. To thrive and succeed in your assignment, it is important that you share Kriminalvården's fundamental values of a humane worldview, respect for the individual, and the belief that people are capable of development. You are also aware of and understand how background, culture, and group affiliation affect you and others. Furthermore, through your approach, you are expected to contribute to everyone being treated equitably. We place great importance on personal suitability. We are looking for someone who has: • Completed upper secondary education or other education combined with work experience that Kriminalvården deems relevant • Several years of experience working as an IT technician / technician within MDM / telephony • Ability to express yourself well in speech and writing in Swedish and English It is also advantageous to have: • Technical education within the MDM / telephony field • Experience working with MDM and EMM solutions for mobile devices • Experience in service and support work focused on MDM / telephony solutions • Experience working with security-related technical issues • Experience working with specialized telephony solutions / switchboard systems • Experience solving problems in complex IT environments • Experience performing in-depth troubleshooting on software and hardware • Experience working at Kriminalvården • Experience with ITIL • Experience with technical documentation • Knowledge of IT security • Knowledge of Active Directory • Knowledge of networks and communication technology NOTE! Click on this link to apply for the position: Apply here Other Information Kriminalvården has chosen to remove the personal letter and replaced it with selection questions that are relevant for the position. Your answers to the selection questions and your CV will form the basis for whether you are qualified to proceed in the process. To be eligible for employment at Kriminalvården, you must meet high standards regarding suitability, judgment, security and confidentiality awareness, and comply with applicable laws. This means that you stand up for democratic values and the state values that apply to Kriminalvården's operations. Certain positions are classified as security-sensitive, and a security clearance with background check will be conducted before an employment decision is made. For certain security-sensitive positions, Swedish citizenship is required. Kriminalvården welcomes applicants with diverse backgrounds and experiences. Read more about security clearance here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ The position may involve war placement at Kriminalvården. Read more about war placement here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ Individual salary determination applies. Trial employment may be used. Kriminalvården strives for an equal gender distribution and increased diversity. To submit your application, click on the application link in the ad. Questions about how to apply and upload your CV should be directed directly to Varbi. Questions about specific positions will be answered by the contact person specified in the ad. We kindly but firmly decline direct contact from staffing and recruitment companies as well as sales representatives of recruitment ads. Kriminalvården has negotiated agreements.