IT Technician in MDM / Telephony - Malmö

Kriminalvården · plný úvazek

Kungsgatan 6, Malmö, Švédsko

About Kriminalvården Kriminalvården is growing – we are building new facilities, renovating, and expanding, and we are now looking for more employees. Our most important goal is to reduce recidivism – to break the vicious cycle. If we succeed, society becomes safer and more secure for everyone. We are the authority responsible for prisons, probation services, remand facilities, and prisoner transport. Do you want to contribute to a safer society? Our IT department is making a major investment focused on a digital Kriminalvården. Together we work to create conditions and solutions that make a difference in our operations. The IT department is growing rapidly. We are looking for someone with a strong interest in IT and knowledge and experience that can enrich our digitalization journey and who wants to make a difference in society within your profession. Job Description As an IT technician, you will primarily work with developing, supporting, and maintaining our MDM systems and the various IT solutions that use MDM systems. You will also work on developing, supporting, and maintaining various telephony solutions. Furthermore, together with colleagues, you will be responsible for ensuring that developed services function correctly and efficiently for our users, and participate in projects and assignments. An important part is keeping yourself updated through, among other things, environmental monitoring. In your role you will have contact with external suppliers / partners and handle support cases that our 1st and 2nd line support cannot resolve. You will work closely with others internally and with external partners. Qualifications We are looking for someone who works well with complex issues, takes responsibility, and drives processes forward. You can plan, organize, and prioritize as part of your work. Furthermore, you are calm, stable, and work well with other people by being attentive and communicative. You continuously maintain your specialist knowledge. To thrive and succeed in your assignment, it is important that you share Kriminalvården's fundamental values regarding a humane perspective on people, respect for the individual, and the belief that people are capable of development. You are also aware of and understand how background, culture, and group affiliation affect you and others. Furthermore, you are expected to contribute through your approach to ensuring that everyone is treated equitably. We place great emphasis on personal suitability. We are looking for someone who has: • Complete upper secondary school education or other education in combination with work experience that Kriminalvården considers relevant • Several years of experience working as an IT technician / technician in MDM / telephony • Ability to express yourself well verbally and in writing in Swedish and English It is also advantageous to have: • Technical education in the field of MDM / telephony • Experience working with MDM and EMM solutions for mobile devices • Experience in service and support work focused on MDM / telephony solutions • Experience working with security technical issues • Experience working with specialized telephony / switchboard solutions • Experience solving problems in complex IT environments • Experience performing in-depth troubleshooting on software and hardware • Experience working at Kriminalvården • Experience with ITIL • Experience with technical documentation • Knowledge of IT security • Knowledge of Active Directory • Knowledge of networks and communication technology NOTE! Click on this link to apply for the position: Apply here Other Information Kriminalvården has chosen to remove the personal letter and replaced it with selection questions that are relevant to the position. The answers to the selection questions and CV form the basis for whether you are qualified to move forward in the process. To be eligible for employment at Kriminalvården, you must meet high standards regarding suitability, judgment, security and confidentiality awareness, and comply with applicable laws. This means you stand up for democratic values and the state values that apply to Kriminalvården's operations. Certain positions are classified as security-sensitive, and a security vetting with a background check will be conducted before an employment decision is made. For certain security-classified positions, Swedish citizenship is required. Kriminalvården welcomes applicants with different backgrounds and experiences. Read more about security vetting here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ The position may involve war placement at Kriminalvården. Read more about war placement here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ Individual salary setting applies. Probationary employment may be used. Kriminalvården strives for equal gender distribution and increased diversity. To submit your application, click on the application link in the announcement. Questions about how to apply and upload your CV should be directed directly to Varbi. Questions about specific jobs are answered by the contact person specified in the announcement. We kindly but firmly decline direct contact from staffing and recruitment companies and recruiters. Kriminalvården has negotiated agreements.