IT Technician - IT Support in Gothenburg

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayer funds that we manage. It is a great responsibility. Therefore, we think innovatively and use the latest technology to simplify and improve, develop and deliver IT services for Swedish social insurance. Welcome to one of Sweden's largest IT departments. IT Support serves as a shared, unified point of contact for error reporting, orders, support, advice and information for users within the Swedish Social Insurance Agency, cooperating authorities and other external parties. We inform about planned service interruptions, known issues and work proactively with developing user support and self-service for users of operational and production services. IT Support is located in three places: Sundsvall, Stockholm and Gothenburg and consists of approximately 14 employees per location. IT Support, Responsibility, Customer Focus As an IT technician, you are the first point of contact for Swedish Social Insurance Agency employees and external partners. Your primary goal is to provide high-quality technical support in IT and telephone matters that come in via phone, case management systems or chat. You will also receive orders, perform software installations and carry out operational improvements and quality enhancement measures. As an IT technician, you will also have contact with various service partners. Furthermore, you will work with follow-up of frequently recurring cases in order to proactively resolve these and also participate in projects and various assignments. This position involves handling classified information, which places high demands on proper handling. Therefore, it is important that you, who will work for us, have strong security awareness. It is a job for someone who wants to take responsibility. We are looking for someone who has a university degree or experience and qualifications that can be tested as equivalent has very good technical knowledge within IT support is service-oriented and responsive to customer needs acts on own initiative and takes responsibility for achieving good results collaborates effectively with others to achieve common goals has good communication skills, spoken and written has a systematic and careful work approach can understand and analyze complex issues is stress-resistant with the ability to work on multiple tasks in parallel is solution-oriented has good knowledge of Swedish, spoken and written. It is meritorious if you have experience with BMC Remedy/Helix or similar systems have knowledge of the ITIL framework and its processes, especially incident, problem, change and release have certified training in IT/telephony have work experience in the Swedish Social Insurance Agency's IT environment. We place great emphasis on your personal qualities. Other Information One position, permanent, full-time, with start date by agreement. Trial employment may be applicable. Some positions with us involve participation in security-sensitive activities. To be employed in such a position, an approved security vetting according to the Security Protection Act (2018:585) is required. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted in this recruitment. Location: Gothenburg. Do you want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Ulrika Ekvall tel 010-119 58 02 (for questions about the position). HR Specialist: Hanna Fransson, [email protected] and tel 010-113 44 55 (for questions about the recruitment process). Union representatives are for ST Magnus Näslund, Saco-S Ann Wiström, Seko Eliza Grundström. These can be reached via our switchboard 08-786 90 00. Application Welcome to submit your application by August 30. When you apply, please attach your CV. We do not use cover letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades and certificates with your application. If you have protected personal information or no access to bank-id, call the HR specialist named in the advertisement and you will receive help submitting your application. In everything we do, we shall act on the basis of the principle of equal value of all people, rule of law and good service.

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