IT Support Technician

Thalamus it consulting AB · plný úvazek

Stockholm Central, Stockholm, Švédsko

Are you solution-oriented, enjoy helping others, and have a strong interest in IT and technology? Do you thrive in a broad role where you support the organization, lead projects, and contribute to development? Do you have solid experience in IT support? Then an exciting role as an IT Support Technician awaits you at a leading hotel chain. About the role As an IT Support Technician, you will work in an international environment focused on creating a five-star experience for employees and guests in hotels and restaurants. You will have a broad role with a focus on operations, management, and support of existing IT systems. You will work closely with users and actively contribute to developing the IT environment. The role involves providing general technical support to the organization and handling varying work tasks. Your main responsibilities are to: Provide technical support as a first-line Helpdesk. Lead IT-related projects and manage IT purchases. Receive and handle inquiries via phone, email, chat, and ticketing systems. Create accounts and manage permissions in Active Directory/Entra ID and Azure. Handle on- and offboarding, license management, and shared mailboxes in Office 365. Administer Windows and Linux servers as well as SharePoint. Work with remote access, monitoring, troubleshooting, patching, configuration, and operations. Manage firewalls, information security, and network/switching (Cisco/Ruckus/HP). Provide basic technical support to hotel guests. Manage and drive smaller IT projects and certain IT security matters. Here you will have the opportunity to work independently and diversely, and be part of developing IT support for the entire organization. Who are you? We are looking for someone with at least five years of experience in IT and/or technical work, with some years in IT support. You preferably have experience in both strategic and operational work as well as international environments. As a person, you are driven, self-directed, initiative-taking, and solution-oriented. You thrive in a dynamic environment with a fast pace and can handle inquiries independently. You are a strong communicator who can engage with different types of stakeholders, from the CEO to technicians, in a professional and clear manner. Collaboration, service, and quality are important to you. We are looking for someone who has: High school diploma in IT or similar, plus at least five years of relevant experience. At least two years of work experience from the hotel industry. Strong knowledge of Windows, Microsoft 365, Active Directory, Azure AD/Entra ID, Windows Server, Linux Server, GPOs, and VMware vSphere. Fluent Swedish and good English. Additional languages are a plus. Experience with IT-related projects and collaboration with vendors. Pedagogical skills and preferably experience in internal IT training. A structured, unpretentious, and service-oriented work approach. Drive to initiate and complete projects and investments. IT certifications are a plus. Swedish is a requirement. Working hours are primarily Monday–Friday daytime, but on-call, on-duty, and weekend work may be included in the long term. The work takes place mainly on-site at the hotel. We offer An exciting and varied role in a small IT team, where you report to the IT Manager. An international workplace with great diversity and vibrant culture. A workplace with a high ceiling and varying tasks. A permanent full-time position with a six-month probationary period. Start date by agreement. A background check will be conducted as part of the recruitment process. Selection and interviews are ongoing, and the position may be filled before the final application deadline. You as a person Do you enjoy delivering world-class service and get energized by solving problems? Are you positive, engaged, and enjoy interacting with people in a fast-paced environment? Then this could be the role for you! We are looking for a service desk professional who wants to be part of a cohesive team where collaboration, service, and work enjoyment are in focus. Your personality, attitude, willingness to learn, and genuine commitment are important keys to success. Your application We present candidates continuously, so apply as soon as possible. For questions, contact [email protected] or [email protected]. What we offer you As an employee at Thalamus, you receive a secure position with a collective agreement (IT/Telecom Agreement, not the staffing agreement), wellness benefits, fixed monthly salary, and pension. Community is important to us, and we arrange, among other things, team building events, summer parties, and Christmas dinners. Your new employer Thalamus is a growing consulting and recruitment company in IT & Technology with 20 years of experience. We are a family-oriented company at Alvik strand focused on consulting in the Stockholm region. Our core values are to be fast and friendly. We are a cheerful and knowledge-driven team characterized by quality, innovation, and personal commitment. We hope you want to become one of us!