IT Support Technician at the Swedish Prison and Probation Service IT Service Center

Kriminalvården · plný úvazek

Slottsgatan 78, Norrköping, Švédsko

About the Swedish Prison and Probation Service The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now seeking more employees. Our most important goal is to reduce recidivism – to break the cycle of crime. By succeeding in this, society becomes safer and more secure for everyone. We are the government agency responsible for prisons, probation services, detention facilities, and client transportation. Do you want to contribute to a safer society? Our IT department is undertaking a major initiative focused on a digital Prison and Probation Service. Together we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. We are looking for someone with a strong interest in IT, knowledge, and experience that can enrich our digitalization journey and who wants to make a difference in society within your profession. Job Description As an IT Support Technician at the Swedish Prison and Probation Service, you will work with both first-line troubleshooting and user guidance, as well as monitor and manage alarms for clients wearing electronic monitoring bracelets. In your role, you will be the first point of contact for employees who have IT-related questions or who need troubleshooting of the Prison and Probation Service's IT services. This occurs primarily via phone and our case management system, where you will deliver support in an efficient and professional manner. In the role you are also responsible for handling and monitoring alarms linked to clients with electronic monitoring bracelets, and ensuring that all technical problems that arise are quickly identified and addressed. You will be part of the first-line IT support team to ensure that our employees and clients receive the support and service they need. You will also administer access rights and manage orders for IT equipment and services. In addition to providing technical support and alarm management, you will contribute to developing and improving our work processes through collaboration with other sections within the Swedish Prison and Probation Service. Through continuous contact and monitoring with both employees and clients, you will help identify improvement opportunities that strengthen both working methods and the quality of the services we offer. The work includes 24/7 scheduling, year-round. Qualifications We are looking for someone who is service-oriented with a calm and accommodating manner. You have a desire to help others and make an effort to find solutions. You adapt your communication to different people's needs and circumstances, and you collaborate well with others, are attentive, and have a constructive approach. To thrive in the role, you remain calm, prioritize correctly, and act professionally in stressful situations. You also have good self-awareness and can distinguish between the personal and professional. Furthermore, you plan, organize, and prioritize your work effectively and meet set deadlines. To thrive and succeed in your assignment, it is important that you share the Swedish Prison and Probation Service's fundamental values of a humane view of people, respect for the individual, and the belief that people are capable of development. You are also aware of and understand how background, culture, and group affiliation affect you and others. Furthermore, you are expected through your approach to contribute to everyone being treated equally. We place great importance on personal suitability. We are looking for someone who has: Complete secondary school education in the form of a final grade or high school diploma, or alternatively other education combined with experience that the Swedish Prison and Probation Service considers relevant Experience from a service profession Experience with professional customer interaction, for example in phone support, reception, or retail in the recent past Ability to express yourself very well in speech and writing in Swedish Ability to express yourself well in speech and writing in English Good computer and mobile device skills It is also meritorious to have: Experience in technical service or IT support Experience in administrative work Experience from work at the Swedish Prison and Probation Service Experience working in large organizations with complex IT environments Knowledge of hardware regarding PCs, telephony, mobile devices, thin terminals, laptops, electronic monitoring bracelets, printers, or conference equipment Other Information The Swedish Prison and Probation Service has chosen to remove the personal letter and replaced it with selection questions that are relevant to the position. Your answers to the selection questions and your CV will form the basis for determining whether you are qualified to proceed in the process. To be eligible for employment at the Swedish Prison and Probation Service, you must meet high standards regarding suitability, judgment, security and confidentiality awareness, and compliance with applicable laws. This means you stand up for democratic values and the state values that apply to the Swedish Prison and Probation Service's operations. Certain positions are classified as security-sensitive, and a security vetting with criminal record check will be conducted before an employment decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants with diverse backgrounds and experiences. Read more about security vetting here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ The position may involve civil emergency placement at the Swedish Prison and Probation Service. Read more about civil emergency placement here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ Individual salary setting applies. Probationary employment may be applied. The Swedish Prison and Probation Service strives for an even gender distribution and increased diversity. To submit your application, click the application link in the job posting. Questions about how to apply and upload your CV should be directed directly to Varbi. Questions about specific jobs are answered by the contact person specified in the posting. We kindly but firmly decline direct contact from staffing and recruitment companies and sellers of job postings. The Swedish Prison and Probation Service has contracted agreements.