IT Support is part of Järfälla Municipality's DIIT department (Digitalization, Innovation and IT) and aims to provide the best possible service and support to the municipality's employees and external contractors.
We are a team that provides user support to over 5000 users via phone, remote access, and on-site visits.
1 position(s).
RESPONSIBILITIES
As a Support Technician, you are the hub of our IT support. You work according to ITIL to ensure that incidents and service requests are handled efficiently, professionally, and with high quality. You are the first and most important contact for all our users and are responsible for providing quick and correct assistance or escalating the case when needed.
• Receive, register, and categorize incoming cases in our ticketing system Servicedesk Plus
• Provide support via phone, email, remote access, or on-site
• Take full responsibility for all incoming cases and ensure they are resolved and our users get the help they need
• Troubleshoot and resolve incidents and service requests
• Collaborate with other IT functions and the municipality's external suppliers
• Contribute to continuous improvements of the support process
• Perform repairs and maintenance on computers and other hardware such as iPads and mobile phones
QUALIFICATIONS
We are looking for someone with
• experience in IT support or similar technical role
• experience in troubleshooting and support in Windows environment and Microsoft 365
• strong user focus, solution-oriented, communicative, and enjoy helping others
• communicate fluently in Swedish, both spoken and written
• experience with ITIL and its processes, particularly incident and service request management
• experience in repairs and maintenance of computers, iPads, and mobile phones
• experience in procurement of IT workstations and accessories
• good organizational skills
We place great emphasis on your personal qualities in this recruitment.
We actively work to provide good service and we want you to think this is important in your interactions with others. You enjoy the combination of teamwork and individual work/responsibility.
Do you have the above qualifications and a genuine interest in helping people? Then we have a workplace with a great team ready for you.
Class B driver's license is an asset.
Interviews will be held continuously as we find the right candidate, so if you are interested, it is important to apply quickly.
Employment Type: Permanent position.
Duration: Permanent.
Järfälla has Northern Stockholm's most exciting geographical location and is growing rapidly. We offer a workplace with great variety and good development opportunities. Read more about what it's like to work with us at www.jarfalla.se/jobbaijarfalla
We decline all offers of advertising and recruitment assistance in connection with this listing.IT Support is part of Järfälla Municipality's DIIT department (Digitalization, Innovation and IT) and aims to provide the best possible service and support to the municipality's employees and external contractors.
We are a team that provides user support to over 5000 users via phone, remote access, and on-site visits.
1 position(s).
RESPONSIBILITIES
As a Support Technician, you are the hub of our IT support. You work according to ITIL to ensure that incidents and service requests are handled efficiently, professionally, and with high quality. You are the first and most important contact…