IT Support Technician for 1st Line Support

Job Description Are you an IT-interested and outgoing person with previous experience in technical support? Here you have the opportunity to expand your IT expertise and together with your colleagues provide IT support to the organization's users. Does this sound like something for you? Apply for the role today! As a support technician with our client, you will have the opportunity to start your IT career and develop within support and problem-solving. Together with your colleagues, you act as the first point of contact for our client's users. Your task is to resolve cases yourselves, but when needed, time-consuming and more complex issues are escalated to second-line support. In the role as support technician, you work with incidents, troubleshooting, integrations, and customized/internally developed IT solutions. You work in a Windows-based environment and the issues involve both client applications and business-specific applications and systems. You will become an important part of the organization as you and your colleagues provide IT support. Our client values employees who want to contribute to a social and pleasant work environment and places great emphasis on following agreed-upon working methods, routines, and processes. They encourage and strive for participation and an environment where knowledge is shared. Here you become part of an organization with well-developed structure and a well-functioning support organization. Camaraderie and service are the organization's guiding principles. Working hours are 07:00-16:00 or 08:00-17:00. This role is a good fit for you if you are early in your career; you need to have at least six months of experience in, for example, technical support or customer service. The assignment starts 2026-09-01 and runs for 1 year, with good opportunities for extension for up to an additional year. Depending on your age, the starting salary is approximately 22-25,000:-. Once you have built up your IT competence, you have the opportunity to advance to other consulting assignments where you can increase your salary further. About Randstad Digital Randstad Digital specializes in IT competency and is part of Randstad, a global leader in talent with the vision of being the world's most fair and specialized talent company. Headquartered in the Netherlands, Randstad operates in 39 markets and has approximately 40,000 employees. Through this global network combined with strong local presence, we can offer a wide range of varied and developmental assignments and services for you as an IT specialist. As a partner for talent and through our distinct specialization, we help you secure the right job, develop relevant competence, and find belonging in working life. Responsibilities First-line IT support (telephone reception) regarding hardware and software (including mobile devices) and access rights, etc. Receive, register, categorize, troubleshoot, escalate, and resolve cases/incidents that come in to IT support. Qualifications To be considered for this position, you must meet these requirements: IT high school or equivalent education and experience that can collectively be assessed as equivalent. At least six months of IT-related work experience in the occupation, for example as technical support or customer service employee. Documented IT knowledge within MS Windows and MS Office. Good knowledge of computers, peripherals, operating systems, networks, communication, and information security. Knowledge of ticket management systems. Able to communicate fluently in Swedish, both verbally and in writing. As well as possess good verbal skills in English. We also place great emphasis on personal suitability and are looking for someone with good social competence and high service awareness towards users. You are driven and have a strong interest in IT and user service, as well as good technical IT knowledge with good analytical ability to quickly identify errors and provide a solution. You also need to be a loyal and reliable team player. About the Company Randstad At Randstad, we know that everyone has a place in the labor market. With operations throughout the country and within all competency areas, we help people find a job that feels right, where they have the opportunity to grow, develop, and reach their full potential. With nearly 600,000 employees in 38 countries, Randstad is a global leader in HR services, with the goal of becoming the world's leading and most appreciated partner in the labor market. By combining our passion for people with the power of today's technology, we help people and businesses achieve their full potential. We call it Human Forward.

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