The Swedish Agency for Marine and Water Management (HaV) operates and coordinates work for living seas, lakes, and waterways on behalf of the government, now and for future generations.
With over 350 dedicated employees, we together create an inspiring workplace where we generate social value and make a difference—for the environment and the future.
The Digitalization Department leads, coordinates, and further develops the agency's digitalization and collective security efforts. The department designs, develops, and manages digital solutions and IT services for the entire organization. The work is based on operational needs and includes both internal processes and services directed toward external stakeholders.
The Operations and Infrastructure Unit has about 10 employees who are responsible for operations, maintenance, development, and support of the agency's operational platforms and technical infrastructure. Read more at Havochvatten.se/organisation
Do you want to be the first point of contact for employees who need IT support? Are you service-oriented, technically skilled, and enjoy helping users solve IT-related problems? Then we're looking for you.
As an IT Support Technician at the Swedish Agency for Marine and Water Management, you will be an important part of our IT unit. You will work providing support to the agency's employees and contribute to ensuring a stable, secure, and efficient IT environment. You work in a service-oriented environment where quality, accessibility, and professional conduct are in focus.
Work Tasks
In this role, you will work with varied and developmental tasks within first-line support on-site at the agency's premises. The work includes both daily user support and management of clients, software, accounts, and permissions. You will collaborate closely with IT colleagues and other operational areas to create the best possible user support.
Your main work tasks include:
providing support to internal users via ticket management systems, telephone, physical visits, and remote access
installing, configuring, and updating PC clients and working with user and system administration
administering and distributing client hardware, peripherals, mobile phones, and subscriptions
managing the lifecycle of the agency's IT equipment
administering user accounts, permissions, and access issues
troubleshooting computers, networks, printers, mobile devices, peripherals, and conferencing equipment
escalating issues requiring further handling to 2nd Line or other specialist functions.
The role also includes continuous work updating documentation/user manuals and contributing to the development of procedures and knowledge bases.
Qualifications
You have post-secondary education in IT or equivalent professional experience that we assess as equivalent. We are looking for someone with at least two years of documented experience working in first or second-line support from recent times, as it is important to us that you are up-to-date with current methods and technical solutions. You also need to have:
very good knowledge of computers, peripherals, mobile devices (Apple), and conferencing equipment
experience troubleshooting hardware and software
very good knowledge of Windows 11 and MS Office
good knowledge of MDM systems
good knowledge of networks, communication, antivirus protection, and IT and information security
good knowledge of account management in Active Directory, client administration, and directory and file permissions management
good knowledge of mailbox administration in Exchange
experience with ticket management systems
knowledge of service management according to ITIL
You communicate fluently in Swedish in speech and writing and have good knowledge of English. It is an advantage to have experience with mobile device management using Ivanti, Novell iManager, Jira ticket management system, SCCM, Azure/Entra ID, and work in the public sector.
Personal Qualities
As a person, you are service-oriented, responsible, and flexible. You are solution-focused, structured, and have good organizational skills. You work efficiently and follow instructions and procedures, while also being able to work independently within your area of responsibility. You also enjoy collaborating in a team and have broad technical interests with a desire to develop in your support role.
Terms
The salary range for the position is between 37,000–43,000 SEK/month and is based on proficiency in relation to skills relevant to the position. The employment is permanent, full-time, and a probationary period may be applied. Start date as soon as possible by agreement. To provide the best possible service to internal users, work is performed at our office in Gothenburg. Working hours are 08:00–16:30 on weekdays excluding holidays. The Swedish Agency for Marine and Water Management applies individual salary setting.
Other Information
We warmly welcome your application!
The Swedish Agency for Marine and Water Management is located in modern premises in Gullbergsvass, approximately a ten-minute walk from Gothenburg Central Station. We work according to the Swedish state values and offer an attractive workplace that strives to be free from discrimination and where diversity contributes to developing our operations.
We ask that you submit your application digitally and not via email or in paper format. Please note that your application is a public document. This means it, including attachments, can be released to anyone who requests it, if the information is not subject to confidentiality. Therefore, avoid providing information containing sensitive personal data, such as your or relatives' health, political views, or religious beliefs.
We use recruitment tests and/or work samples in many of our recruitments. We have selected recruitment channels for this position and do not wish to be contacted by recruitment firms.The Swedish Agency for Marine and Water Management (HaV) operates and coordinates work for living seas, lakes, and waterways on behalf of the government, now and for future generations.
With over 350 dedicated employees, we together create an inspiring workplace where we generate social value and make a difference—for the environment and the future.
The Digitalization Department leads, coordinates, and further develops the agency's digitalization and collective security efforts. The department designs, develops, and manages digital solutions and IT services for the entire organization. The…