Eccera Professionals AB
We are specialists in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep expertise.
For you as a candidate, we are a reliable partner that offers exciting assignments, personal development and close contact with our advisors. We ensure that you get the right assignment for your skills and ambitions – always with people at the center.
For our customers, it means we are a reliable supplier that can quickly match the right skills with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.
Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.
Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö and Linköping. We are members of Almega Kompetensföretagen and follow their signed collective agreement with Unionen.
Our customer in Södermanland is looking for service desk technicians and on-site technicians. The customer handles all types of requests related to healthcare systems, IT or telephone with everything from incident reports, orders, user support, inquiries and requests as well as access management.
This job posting applies to a recurring need, which means we are continuously seeking competent employees for the IT support role. The assignments take place on-site in either Eskilstuna or Nyköping. We are therefore looking for you who want to keep the door open for new opportunities and who are ready to take the next step in your career when the right assignment comes up.
Travel may occur in the role, therefore a category B driving license is a requirement.
As a consultant at Eccera you get secure employment and accumulate valuable work experience on assignments with our customers. Your consulting manager supports you in your development where you continuously add new experience and knowledge. An excellent opportunity to make a career.
Your tasks
As an IT support technician, you will have customer contact and help users with their problems. Customer contact occurs primarily via telephone and the problems can vary. You will independently troubleshoot and find solutions to technical problems and adapt the installation of computers and programs to suit the company's needs. You will work with support of Windows operating systems and standard applications as well as being daily user support to the entire organization via telephone and ticket system.
Your profile and qualifications
To succeed in the role, you enjoy customer contact and are a star at problem-solving. You have good communication skills, both with customers and colleagues. As a person you are self-driven, flexible and analytical in your troubleshooting.
To thrive in this role, we believe you have a broad IT interest and are driven to develop new areas of expertise. You are a team player who enjoys working in a dynamic environment.
Requirements
• Experience working with Active Directory and Azure AD/Entra ID
• Knowledge of Microsoft Office 365 and Citrix
• Experience with ticket management, telephone support and support with remote control tools
• Speak and write both Swedish and English fluently
• Category B driving license
Meritorious
• Education in IT
Working hours are currently Monday to Friday divided into two different shifts (7-16 or 8-17) but may change according to operational needs.
We place great importance on your personal qualities.
What we offer
At Eccera you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We believe that our employees should continue to develop. Therefore we offer you the opportunity to draw up an individual training plan, where we cover both study materials and certifications. During your development we will match your skills against the right assignment as you advance. We regularly carry out exciting activities where you as a consultant get the opportunity to meet and socialize with your colleagues in fun and relaxing forms.Eccera Professionals AB
We are specialists in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep expertise.
For you as a candidate, we are a reliable partner that offers exciting assignments, personal development and close contact with our advisors. We ensure that you get the right assignment for your skills and ambitions – always with people at the center.
For our customers, it means we are a reliable supplier that can quickly match the right skills with the right needs. In addition to our…