IT Servicedesk Employee, Temporary Position 1 Year with Possibility for Extension

IT Servicedesk Employee at BAUHAUS in Järfälla Would you like to combine technology, problem-solving, and service in a role where you make a real difference for colleagues across the Nordic region? We are now looking for a service-oriented and solution-focused employee for our IT Servicedesk in Sweden who wants to contribute to stable, efficient, and professional IT support within BAUHAUS. About the Role and Workplace The IT Servicedesk at BAUHAUS is divided between Stockholm, Aarhus, and Helsinki and consists of a total of 10 people. The team works closely across borders and supports approximately 5,000 colleagues in 54 stores and 8 offices across the Nordic region. In this role, you will be an important contact point for the business and help colleagues both remotely and on-site with everything from simple support questions to more complex technical challenges. This is a temporary position for 1 year with the possibility of extension, based in Järfälla. Our Servicedesk is the hub of Nordic IT support. Here you will be part of an experienced, helpful, and engaged team that works every day to create good working conditions for BAUHAUS employees through fast, clear, and quality support. Your Main Responsibilities Provide IT support to colleagues in Sweden, Denmark, Norway, Finland, Estonia, and Iceland – both in stores and offices. Perform on-site support in stores and offices as needed. This involves some travel. A driver's license is required and access to your own vehicle is an advantage. Receive, prioritize, troubleshoot, and resolve cases in Windows environments, Microsoft 365, and Azure, among others. Support business-critical applications. Work structured in FreshService and follow ITIL-based processes for quality, documentation, and follow-up. Contribute to improvements in working methods, knowledge articles, procedures, and collaboration within the team. Your Background and Skills We are looking for someone with relevant education in IT, IT support, system administration, or equivalent experience. Previous experience from a Servicedesk or IT support role is an advantage, especially if you have worked closely with users with varying technical backgrounds and needs. You have good technical understanding and feel comfortable in Windows environments, Microsoft 365, and preferably Azure. It is an advantage if you have worked in a ticketing system before and have an understanding of ITIL processes, documentation, and structured case management. To thrive in this role, you need to be communicative, pedagogical, and service-oriented. You find it easy to create structure, prioritize between cases, and make decisions in your daily work. Since you will be in contact with colleagues in several Nordic countries, you need to have a good command of Swedish and English, both spoken and written. Driver's license is required Personal Qualities Service-oriented: You put the user's needs at the center and take responsibility for providing clear, fast, and professional help. Structured: You handle multiple cases in parallel, prioritize wisely, and document in a way that makes the work easy to follow up on. Proactive: You see opportunities for improvement and like to contribute ideas that develop our processes and procedures. Collaborative: You enjoy working in a team, share knowledge, and build good relationships with colleagues, the business, and external vendors. Communicative: You explain technical issues in a simple and pedagogical way and create confidence in dialogue with users. Organization and Colleagues BAUHAUS IT in the Nordic region consists of approximately 90 people distributed across offices in Stockholm, Helsinki, and Aarhus. The IT department is organized in two main areas: Business Applications and IT Operations. Servicedesk is part of IT Operations and is a central support function for both stores and offices. With us, you get access to a broad network of colleagues with different specialist knowledge. This provides good opportunities for collaboration, skill development, and knowledge exchange in a Nordic environment where development, improvement, and learning are a natural part of everyday life. Challenges and Opportunities The daily life on the IT Servicedesk is varied, developmental, and business-focused. You encounter different types of cases, systems, and user needs, which means no two days are the same. As BAUHAUS continues to develop and expand, you will have the opportunity to broaden your technical skills, strengthen your problem-solving abilities, and contribute to smarter ways of working. This is a role for you who wants to work close to the business and see the direct impact of your work. Through your support, you contribute to stores, offices, and central functions being able to work efficiently every day. Application and Questions If you have questions about the position, you are welcome to contact Jerrimi Hedblad, Servicedesk Manager Nordics, via email: [email protected]. We would be happy to tell you more about the role, the team, and what it is like to work within BAUHAUS IT Nordic. Why You Should Apply As an employee on the IT Servicedesk at BAUHAUS, you get an important role in a Nordic team where service, technology, and collaboration meet. You get to work with varied IT environments, develop together with knowledgeable colleagues, and contribute to thousands of employees having a functioning and efficient workday. We look forward to your application!

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