IT Department
Region Uppsala's Management Office is part of Region Uppsala, one of Uppsala County's largest employers. The Management Office is led by the Regional Director and consists of approximately one thousand employees. With a governing, supporting and coordinating role, the Management Office has the task of supporting the political leadership and administrations so that the political direction is implemented in the region's various operations. In this way, Region Uppsala can fulfill its role, both regionally and nationally.
Do you want to develop and contribute to Region Uppsala's development - welcome to work with us!
Our operations
IT support is today an important part of Region Uppsala's operations. Within the IT department, you will be a colleague with just over 190 engaged employees whose expertise spans an entire system's lifecycle. The position is located in Uppsala within the IT Support unit. With us, you will have the opportunity to develop in an organization that values competence, initiative and collaboration.
Your assignment
As an IT Coordinator in the Service Desk, you are the users' first contact with IT support. You work to provide professional, efficient and service-oriented support in a broad and complex IT environment, where you solve problems and contribute to a positive user experience.
You will work with, among other things:
• Receiving and handling requests via telephone, email and support portal
• General IT support, installations, troubleshooting and resolving IT-related problems remotely
• Provide pedagogical, professional and service-oriented support to users
• Ensure good documentation in the ticket management system
• Follow established processes according to ITIL (incident and request)
• Provide feedback and follow up requests with users
• Contribute to the development of working methods, quality and user support
Your qualifications
• Relevant IT education or equivalent experience
• Very good ability to express yourself in Swedish and English, spoken and written
Basic knowledge within:
• Windows
• Troubleshooting of clients and peripherals
• Office, email and common user services
Meritorious
• Experience working in a service desk or technical support
• Experience with ITIL-based working methods
• Experience with client management (Windows)
• Experience with Microsoft 365
• Experience troubleshooting in larger or complex IT environments
• Experience creating guides or support materials
• Experience as an incident manager or problem manager
Your competence
We place great emphasis on personal suitability and are looking for someone who is service-oriented, solution-focused and has a good ability to work in a structured manner even at a high pace. You are pedagogical and communicative, have an easy time collaborating and take responsibility for both your own tasks and the collective result. We would also like to see that you are curious and have a desire to develop together with us.
We offer
We offer a permanent full-time position. On-call duties may be included. Start date is by agreement. Selection will be made after the final application deadline.
With us you get benefits that make a difference, read about the benefits here (https://regionuppsala.se/formaner/).
Want to know more?
Contact Jenny Bergström, Group Manager, [email protected]
Trade Union Representatives
Vision – [email protected]
SACO - Örjan Olsmats, 018-611 00 00 (switchboard)
Other trade unions can be reached via Region Uppsala's switchboard 018-611 00 00.
Do you want to work with us?
Welcome with your application via the link below.
Read about employment terms and salary setting at Region Uppsala here: Become our new colleague (https://regionuppsala.se/jobb-och-utbildning/bli-var-nya-kollega/)
Region Uppsala values the qualities that equal gender distribution and diversity bring to operations and welcomes applicants of all genders and with different ethnic backgrounds, functionality and life experience.
Region Uppsala war-positions all permanent employees based on the needs of total defence. This means for the individual employee no obligations in peacetime but is solely a planning measure.
Prior to an employment decision, a check of suspicion and burden registers is carried out for all job seekers who in the sought employment may come to work within psychiatric care, habilitation, care of children and young people or compulsory care of substance abusers, areas covered by optional register extracts. This thus applies to all those who will work in patient-facing roles, even if the work tasks are currently not intended to mainly consist of work with the above-mentioned patient groups.
This recruitment is carried out entirely by Region Uppsala and we decline telephone calls from recruitment companies and advertising sales representatives.IT Department
Region Uppsala's Management Office is part of Region Uppsala, one of Uppsala County's largest employers. The Management Office is led by the Regional Director and consists of approximately one thousand employees. With a governing, supporting and coordinating role, the Management Office has the task of supporting the political leadership and administrations so that the political direction is implemented in the region's various operations. In this way, Region Uppsala can fulfill its role, both regionally and nationally.
Do you want to develop and contribute to Region Uppsala's…