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Svenska kraftnät is a key player in the energy transition. The IT division is growing to enable doubled electricity production and a fossil-free future. Through extensive investments in digitalization and modern technology, we are developing tomorrow's IT solutions for Sweden's critical infrastructure. As an IT Operations Technician, you will have a central role in an operation where high availability is critical. If you thrive with technology, problem-solving, and a fast pace, this role offers both significant responsibility and excellent opportunities for development. About the Position As an IT Operations Technician, you are responsible for monitoring the IT environment, handling incidents, and quickly taking appropriate action when deviations occur. The role is an important part of Svenska kraftnät's IT Operations Center, where work is conducted around the clock to ensure high availability in a mission-critical operation. You will combine incident management, troubleshooting, and monitoring in a complex IT environment. Work is conducted in close collaboration with colleagues in the operations center as well as internal specialists and external providers to ensure stable IT delivery. Your Main Responsibilities Receive incidents and register cases in the incident management system Perform first-line troubleshooting and diagnostics Restore services according to established procedures in Windows, Linux, and network environments Escalate incidents to the appropriate specialist function and follow up on cases Monitor the IT environment through system, flow, and alarm monitoring Work according to ITIL processes and contribute to the development and improvement of work methods and procedures You report to the IT Monitoring Unit Manager. You will become part of the IT Operations Center, a unit with ten operations technicians who together are responsible for monitoring and incident management around the clock. The IT division is in an expansive phase with major investments in digitalization and development, which provides excellent opportunities to develop alongside experienced colleagues and work with modern technology. This position involves work according to a rotating two-shift schedule (24/7) with 12-hour shifts, both day and night shifts. Work is conducted on-site at Svenska kraftnät's premises in Sundbyberg. About You We are looking for someone who thrives in a role where problem-solving, structure, and collaboration are in focus. You have the ability to quickly analyze situations, prioritize correctly, and remain calm even when the pace is high, and you have previous experience in IT operations. To succeed in this role, you are responsible and service-oriented with good communication skills. You enjoy collaborating with others, build good relationships, and are driven by developing both work methods and your own competence. We place great emphasis on your personal qualities. Required Qualifications You have relevant education in IT, computer science, or equivalent competence that Svenska kraftnät considers equivalent. You also have: At least two years of current and relevant experience in first or second-line IT support Current and relevant experience with server operations in Windows and/or Linux environments Experience with troubleshooting and incident management Good ability to communicate in speech and writing in Swedish and English Merits: Experience with ITIL processes, such as Incident, Problem, Change, and Request Experience with monitoring and alarm management from, for example, a NOC or operations monitoring function Experience working in business-critical IT environments where high availability and operational reliability are critical, for example in energy, telecommunications, or finance Good to Know The position is located in Stockholm/Sundbyberg (right next to Sundbyberg station). Work is conducted on-site. The position involves a rotating two-shift schedule (24/7) with day and night shifts. The application deadline is August 27, 2026. We use selection questions instead of a personal letter. Due to vacation schedules, feedback in the recruitment process will be provided from the beginning of August. This is a permanent full-time position. Testing may be used in this recruitment process. Benefits | Svenska kraftnät. Interested in Applying or Learning More? In this recruitment, Svenska kraftnät is working with Computer Sweden Recruitment. For questions about the position and the recruitment process, feel free to contact recruitment consultant Britta Liljegren, 070-771 18 11, [email protected]. The responsible recruiter at Svenska kraftnät is Maria Sahlén, 072-459 85 27, [email protected] Trade union representatives are Annika Ingeborn, SACO, 010 475 87 72 and Erica Midfjäll, ST, 010 475 87 31. You can also reach them via email: [email protected]. https://www.svk.se/jobba-har/ We ask that you do not contact staffing and recruitment companies or salespeople in connection with recruitment; we have procurement agreements that apply for Svenska kraftnät as a state authority. Svenska Kraftnät We place high demands on our employees' security and confidentiality awareness. Before a decision on employment is made, a security clearance according to the Security Protection Act (2018:585) will be conducted in cases where the position involves handling classified information or participation in security-sensitive activities. If the employment concerns a position in a security class, the security clearance will also include a record check and, in certain cases, a special personal investigation. Employment at Svenska kraftnät may require Swedish citizenship for certain positions. Employment entails an obligation to be placed for civil defense purposes. https://www.svk.se/sakerhet-och-beredskap/sakerhetsskydd/personalsäkerhet/ Svenska kraftnät works to promote diversity and combat discrimination and welcomes applicants with different backgrounds and experiences to our recruitments. Get to know Svenska kraftnät and what it's like to work for us: https://www.svk.se/jobba-har/ Other Information We place high demands on our employees' security and confidentiality awareness. Prior to employment, a security clearance is conducted according to the Security Protection Act (2018:585), which includes a basic investigation and, if the employment concerns a position in a security class, the security clearance will also include a record check. Employment at Svenska kraftnät may require Swedish citizenship for certain positions. Employment entails an obligation to be placed for civil defense purposes. For more information on personnel security at Svenska kraftnät: https://www.svk.se/sakerhet-och-beredskap/sakerhetsskydd/personalsäkerhetSvenska kraftnät is a key player in the energy transition. The IT division is growing to enable doubled electricity production and a fossil-free future. Through extensive investments in digitalization and modern technology, we are developing tomorrow's IT solutions for Sweden's critical infrastructure. As an IT Operations Technician, you will have a central role in an operation where high availability is critical. If you thrive with technology, problem-solving, and a fast pace, this role offers both significant responsibility and excellent opportunities for development. About the Position As…
Přehled
- Typ
- job
- Stav
- active
- Viditelnost
- public
- Město
- Sundbyberg
- GPS
- 59.359339, 17.9793232
- Telefon
- Zobrazení
- 7
- Publikováno
- 7. 7. 2026
- Upraveno
- 5. 8. 2026