IT Operations Leader for Telephony and Meeting Services

Transportstyrelsen · plný úvazek

Transportstyrelsen, Örebro, Švédsko

We make society work for people on the move, on rails, in the air, and at sea. That's why we need the best talent. Our mission is important and makes a difference in everyday life – for both individuals and businesses. With us, you take responsibility, treat everyone well, and respect diversity. As an employee, you contribute to a sustainable future. About the Job In your role as IT operations leader within the Digital Workplace section, you will lead a team of approximately 5-6 people. They are responsible for ensuring that all just over 2,300 employees and consultants at the agency have functioning work tools in the form of telephony and meeting/collaboration services. Within the group, you currently manage both contacts and administration of our external telephony provider and its services, as well as internal software and services. Over the coming year, your team will also contribute to preparing and conducting a procurement process for a new communications agreement for telephony to be implemented by December 2027 at the latest. The team's technicians and administrators are located at our office in Örebro, where this position is also based. You Matter to Us Do you enjoy working with others and want to develop in your professional role? With us, you can expect career development, a trusting management and employee relationship, and a sustainable work life. We are a secure employer who cares about your health with time for wellness activities during work hours, flexible working hours, generous vacation days, and paid time off. Read more about working at Transportstyrelsen You Will • have responsibility for the daily operational leadership needed for your section's deliverables to be carried out continuously • ensure that required delivery precision is maintained according to established agreements with the business • participate in various collaboration forums within and outside the IT department to plan and drive operations correctly • ensure quality assurance of your operations and report any changes in resource needs • monitor financial performance and help create budget foundations • participate in procurement processes and requisitions for the services you oversee when needed • drive continuous short-term and long-term improvements regarding the section's services You Must Have • academic education in IT or equivalent professional experience • current experience working with telephony and meeting services • current experience in operational leadership of both work groups and operations • experience planning and following up on operations, such as developing roadmaps and lifecycle plans • current experience in IT project management • experience working with incident and request processes within ITIL It is Meritorious If You Also Have • current experience of employment in the public sector • IT security work experience We Want You To • have good collaboration skills • be driven and want to achieve results according to set goals • be solution-oriented and provide improvement suggestions • appreciate developing and learning new things • have a high security awareness Great weight is placed on personal suitability. More Information The position is permanent with placement in Örebro. Appointment according to agreement. We normally apply a probationary period. Remote work is possible based on operational needs. Employment with us may involve placement in a security classification. A security clearance with background check in accordance with the Security Protection Act (2018:585) may therefore be conducted. For some of our positions in security classification, Swedish citizenship is required. For questions, you are welcome to contact section manager Per Selin, 010-495 64 55, [email protected]. Contact ST, Axel Frick, and Saco-S, Benedicte Johansson, via our switchboard at 0771-503 503. We do not want advertisers and staffing agencies to contact us. Apply Apply via our website and submit a complete CV and a cover letter marked with reference number TSG 2026-8312. We need your application by October 2, 2026. If you have protected personal information, you should submit your application by mail; contact the recruiting manager for information on how to proceed. In your application materials, you need to describe how you meet the requested qualifications and merits related to this recruitment. If you advance in the employment process, education/examination certificates and service certificates proving the knowledge and experience relevant to the position must always be presented. Welcome to become our new colleague! About Transportstyrelsen Transportstyrelsen works to achieve good accessibility, high quality, safe and environmentally adapted transportation within railways, aviation, maritime, and road transport. We develop regulations, issue permits, and monitor how they are complied with. With the help of our registers, we work with fees, permits, and ownership changes, among other things. Learn more about Transportstyrelsen