Interim Head of Customer Service Norden Malmö | Full-time

Are you the leader who sees opportunities where others see complexity? We are now looking for an Interim Head of Customer Service Norden for an assignment with significant mandate and high impact. You will step into a central leadership role responsible for developing a Nordic customer service organization, strengthening leadership, and creating conditions for long-term success. Lead a Nordic assignment with significant impact As Interim Head of Customer Service Norden, you will have overall responsibility for leading and further developing a Nordic customer service organization with operations in Sweden, Finland, and Norway. You will work closely with management, managers, and employees to ensure a modern, efficient, and customer-focused organization. The assignment is about creating the right conditions for long-term success through clear leadership, structure, and development. Your areas of responsibility include: Lead and develop a Nordic customer service organization with approximately 80-100 employees. Coach and support managers in their leadership and development. Drive change and development initiatives at both strategic and operational levels. Ensure efficient processes, clear working methods, and high delivery quality. Strengthen collaboration between different functions and business areas. Develop the organization's working methods through digitalization, system support, and AI-related opportunities. Ensure that customer experience, employee engagement, and business objectives go hand in hand. The position is based in Malmö and travel within the Nordic region will occur. Who are we looking for? We are looking for you who has built, developed, and led customer service organizations before. You are a confident leader with experience navigating changing environments and creating results through others. You are equally comfortable in the boardroom as you are out in operations and have the ability to switch between strategy, leadership, and execution. Above all, you are a person who gets things done. Requirements Several years of experience in a senior leadership role within Customer Service or similar field. Documented experience in change management and organizational development. Experience leading managers and larger teams. Experience building structures, processes, and working methods in complex organizations. Good business understanding and experience working with goal-oriented approaches. Swedish and English fluency in speaking and writing. Meritorious Experience from Nordic organizations. Experience from growth companies or operations with strong pace of change. Experience with Zendesk or other modern customer service platforms. Strong system understanding and interest in technical development. Experience with AI-driven solutions within customer service. Experience leading cross-functional organizations. To succeed in the role, we believe you are An inspiring and clear leader. Action-oriented and solution-focused. Structured with strong execution capability. A strong communicator and trust builder. Business-driven with good understanding of the customer perspective. Bold enough to challenge established working methods and inclusive enough to bring people along on the journey. About the client Our client is an established Nordic operation with a strong customer focus and high ambitions for the future. The organization is in an exciting development phase where customer experience, digitalization, and leadership are high on the agenda. Here you are offered the opportunity to make a real difference in an assignment with significant impact on both people and operations. Application Are you the leader who can create direction, engagement, and results in a Nordic customer service organization? We welcome your application today by clicking "Apply". Selection and interviews are ongoing and the position may be filled before the final application deadline.

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