Integration Specialist at Skyresponse

Do you want to join a company on an exciting growth journey and contribute to the future of alarm management? In this role, you'll have the opportunity to take on significant responsibility and develop alongside engaged colleagues! About the Position This is a direct recruitment, meaning the recruitment process is conducted through Bravura and you will be employed directly by Skyresponse. About the Company Skyresponse was founded in 2012 and is a Swedish technology company that offers solutions primarily designed to create security for people. This is accomplished through providing a global platform for alarm and event management. Examples of use cases include personal care, including elderly care, and personal security, but increasingly also within smart buildings and other IoT areas. We handle over 16 million alarms and events per month for more than 700 end customers in Europe, across public and private organizations. Skyresponse ensures, with the highest possible availability, that actions always reach the right person, machine, or system through its alarm management service. The platform is cloud-based with available APIs, making it accessible for partners to quickly integrate new devices, exchange information and data with other platforms. In this way, Skyresponse enables its partners and ultimately people to utilize the latest technology. Behind every alarm is a person—often an elderly person who wants to remain at home safely and independently. With the help of Skyresponse's platform, help arrives on time, 24/7, year-round. It makes a difference for the user, for family members who can feel at ease from a distance, and for caregivers and alarm centers who need to be able to trust that the technology works when it truly matters. Responsibilities Skyresponse continues to grow in Europe and needs to expand within our integration area. In your role as Integration Specialist at Skyresponse, you will be a key person in their Customer Success team. You help customers maximize the value of the platform through configurations, integrations, and customized solutions. The role also involves contributing to the further development of Skyresponse services based on customer needs, with the opportunity to influence both product development and customer experience. In this role, you will also: • Be responsible for configuration and implementation of applications in customer environments • Troubleshooting and problem-solving on complex cases • Collaborate with the development team to improve functionality and user experience • Participate in customer discussions and provide technical guidance Education, Experience, and Personal Qualities • Relevant post-secondary education in IT, systems science, or similar • Experience with application management, configuration, and integrations with external systems • Good understanding of APIs and cloud-based solutions • Basic programming knowledge, preferably Python and C# • Experience working with SQL databases • Strong proficiency in Swedish and English, both spoken and written We are looking for someone who is solution-oriented and communicative. You have the ability to understand customer needs and translate them into technical solutions in an instructive way. Your analytical mindset allows you to quickly identify problems and find effective solutions, while maintaining a calm and professional demeanor. We also seek someone who is self-driven and team-oriented. The role requires that you can take ownership of configurations and implementations, but also work closely with creative colleagues in the Customer Success team, which currently consists of Project Managers, Integration Specialists, Customer Success Managers, ECO partner program, and Support. You thrive in a dynamic environment where you can combine technical expertise with customer interaction and are curious about learning new systems and technologies. Why Work at Skyresponse? At Skyresponse, your work is never abstract. Every integration you build and every problem you solve directly contributes to more people—especially elderly and other vulnerable groups—feeling safe in their daily lives. Beyond the meaningful work, you get: • To be part of an international growth journey, where the company is expanding rapidly in Europe and you can grow alongside it • Work closely with an engaged Customer Success team with an open culture, short decision-making paths, and a flat organization • Significant opportunity to influence—both product development and how customers experience it • The opportunity to continuously learn new systems, technologies, and ways of working in a dynamic environment • Hybrid work with 3 days per week at one of our central offices in Stockholm at Hötorget or in Luleå at Storgatan Other Information Start: By agreement | Location: Luleå or Stockholm | Salary: By agreement We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, meaning we remove the advertisement when we have received enough applications. If you become a candidate for the position, we will contact you for an initial phone interview. Whether you advance in the process or not, you will receive feedback on your application. Have questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend that you submit your application immediately as we conduct continuous selection. We look forward to receiving your application! #Brillante

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