Inside Sales / Customer Service Representative for our Client in Stockholm City

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QUICK FACTS Scope: Full-time Working hours: Monday to Friday, 9:30 AM–6:15 PM Location: Stockholm City. You will work from the office, not a hybrid arrangement Start date: Immediate start preferred Employment type: Permanent position with six-month initial probationary period YOUR FUTURE WORKPLACE Our client is a well-established company with a strong position in the premium segment and extensive experience delivering products and services of the highest quality. Customer experience is the focus here, and the ambition is to create a personal, professional, and memorable experience. You will become part of an engaged team where collaboration, knowledge, and a genuine interest in customer relationships are highly valued. The company is in an exciting development phase. This posting is anonymous. We will of course inform you which company is involved if you proceed in the recruitment process. YOUR ROLE In your role as Inside Sales / Customer Service Representative, you will be the company's primary contact for customers via phone, email, and e-commerce. You will actively work to develop long-term customer relationships. This is not a traditional customer service role – here you combine first-class service with consultative sales and guide customers through the entire purchase journey. You are responsible for creating a smooth and professional customer experience by providing qualified advice and guiding customers on questions related to products, brands, and purchases. The role involves close collaboration with store sales staff, the e-commerce team, and other internal functions to ensure that customers receive the same high level of service and experience across all channels. Key responsibilities: Provide professional advice on products, brands, and the purchasing process Handle customer communication via phone, email, and e-commerce Answer product and sales inquiries with high quality and service Build long-term customer relationships through personalized and professional interaction Proactively manage interest lists and guide customers through the purchase journey Schedule customer meetings with store sales when it creates the most value Process online orders, returns, and aftermarket matters Contribute to the team's sales goals and world-class customer experience WHO ARE YOU? We are looking for you who are passionate about world-class customer experience and service. You enjoy building relationships, have a consultative approach, and are motivated by helping customers through the entire purchase journey. You are communicative, attentive, and professional in your interactions, and have a natural ability to build trust. At the same time, you are solution-oriented, responsible, and thrive in a fast-paced environment where quality and details matter. We would appreciate if you have a genuine interest in exclusive products and premium brands. You meet the following requirements: Experience in sales or service where customer experience has always been the focus Fluent in Swedish and English, both spoken and written Experience from premium retail, luxury, hospitality, or other service-intensive environments is highly desirable ADDITIONAL INFORMATION This recruitment process is handled by Inte Bara Post Bemanning and our client's request is that all calls and emails regarding the position go through us. This is a direct recruitment and you will be employed directly by our client. Apply for the position by clicking Submit Application. We review applications on an ongoing basis and the posting may close before the position is filled if we have moved on to the selection and interview phase. This recruitment process includes phone interviews and personality tests. If you proceed to the interview stage with the client, reference checks and background verification will be conducted. We do not accept applications via email, but if you have specific questions about the position, these can be answered at [email protected]. Please write which position it concerns in your email and preferably link to the posting.QUICK FACTS Scope: Full-time Working hours: Monday to Friday, 9:30 AM–6:15 PM Location: Stockholm City. You will work from the office, not a hybrid arrangement Start date: Immediate start preferred Employment type: Permanent position with six-month initial probationary period YOUR FUTURE WORKPLACE Our client is a well-established company with a strong position in the premium segment and extensive experience delivering products and services of the highest quality. Customer experience is the focus here, and the ambition is to create a personal, professional, and memorable experience. You…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Stockholm

Adresa

Sandhamnsgatan 63

GPS

59.340918782083, 18.112233496564kopírovatotevřít v ▾

Email

Zobrazit e-mail

Zobrazení

6

Publikováno

6. 7. 2026

Upraveno

5. 8. 2026

Poloha

Parametry