Hofors is a small, scenic municipality with great opportunities. Located 35 minutes west of Gävle and 25 minutes from Falun, Hofors features successful industries and service companies in a pleasant residential environment with excellent community services. Here you live affordably and live well – whether you choose the town of Hofors or the more rural Torsåker. With a wide range of sports, culture, nature, and community activities within easy reach, there are excellent conditions for you and your expertise to develop. The municipality has approximately 9,350 residents and about 890 employees.
Throughout Hofors Municipality, employees work together based on the core values of respect, professionalism, and responsibility. Read more at www.hofors.se
1 position(s).
DUTIES
The role is responsible for providing fast, qualified, and customer-focused IT support at the first level with a high resolution rate at first contact. This function is business-critical and requires both current technical expertise and the ability to work efficiently in an operational support environment with varying pace.
Responsibilities
• Receive and manage requests via ticketing system, phone, and email
• Troubleshoot and resolve incidents including workplace and client environment, accounts and permissions, and standard applications such as Microsoft 365, etc.
• Installation, configuration, and maintenance of clients
• Manage user accounts and permissions in Active Directory or equivalent directory service
• Provide user support in a pedagogical, professional, and customer-focused manner
• Document requests and solutions in knowledge base and ticketing system
• Escalate requests to second or third level support according to established procedures
QUALIFICATIONS
You have education in IT, for example in IT support, systems engineering, or network engineering, or alternatively work experience that the employer considers equivalent. You have good experience troubleshooting in Windows client environments and Microsoft 365, particularly Outlook, Teams, and OneDrive. You are experienced in installing, configuring, and providing support for computers and peripherals. You also have practical experience with account management in Active Directory and Microsoft Entra ID.
Your basic networking knowledge enables you to troubleshoot common network, printer, login, and communication issues between clients and other systems. When a request needs to be escalated, you can document correct and relevant technical information through dialogue with the user so that second or third-level support can take over. You also have experience in public sector operations, preferably municipal, Google Workspace in school environments, and client management via Intune.
You enjoy helping others and have the ability to provide good service and find solutions. You take responsibility for your requests, work in a structured manner, and communicate clearly with both users and colleagues. You also have good collaboration skills.
Salary form: Monthly salary.
Employment form: Permanent employment.
Duration: Permanent, start date: 2027-01-11 or by agreement.
NOTE! To ensure quality in the recruitment process at Hofors Municipality and enable good communication with our applicants, we ask that you submit your application digitally via public jobs and not via email or paper format.
Hofors Municipality is part of the administrative area for Finnish, and we view positively if you, as a job applicant with us, speak Finnish.
Regarding the recruitment process, we have made decisions about recruitment channels and marketing. We therefore decline contact from media sellers, recruitment sites, and similar.
The position is security-classified and we therefore apply security vetting according to the Security Protection Act. To be considered for the position, you must be approved in the security vetting, which includes background checks and security interviews. Employment can only be entered into on the condition that the security vetting is approved.
Recruitment is ongoing, so don't delay submitting your application!