Head of Customer Success at Lingio // Stockholm

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We are seeking a Head of Customer Success for our fast-growing AI tech company. At Lingio, we develop accessible and effective language education with innovative methods such as gamification, micro-learning, and AI. We are driven by the conviction that language is one of the most important keys to integration, inclusion, and personal development. Now we are looking for you who want to be part of changing how people learn languages, strengthen their skills, and open doors to new opportunities. Welcome to Lingio – where business, innovation, and real social impact go hand in hand. About the role Here you have the opportunity to lead one of Lingio's most important functions. The foundation exists, but we are far from finished; the goal is to build a world-class Customer Success function that drives customer value, retention, and long-term growth. You will have management responsibility for a team of three people, with plans to grow during the year. The role is about smart segmentation, efficient working methods, clear KPIs, and a customer journey that delivers results. Our customers range from municipalities and regions to private companies of various sizes, which means that decision-making processes, contract structures, and success factors differ. Although your main focus is on developing the team and function, you are comfortable being close to customers and are happy to pitch in where your experience and expertise make the biggest difference for both the team and customers. You work closely with Sales, Product, and Marketing to develop the customer journey, increase usage, and turn customer insights into real value. The Customer Success team's focus is on delivery, while expansion and contract renewals are driven in close collaboration with our Strategic Account Manager who has commercial responsibility. We are looking for you who... ...have built up solid experience in Customer Success and today feel confident leading both people and operations. You are naturally curious and driven to understand customers' operations, goals, and challenges in depth. By combining business understanding with a strong customer focus, you identify opportunities that create value for both the customer and Lingio over time. With a data-driven approach, you make decisions based on insights rather than gut feeling. The combination of strategic development work and operational engagement suits you well, and you see the value in being close to the operation while driving it forward. Developing people and creating conditions for your team's success is a natural part of your leadership. You are clear, coaching, and unpretentious, and have the ability to help others grow through trust, expectations, and support. 7+ years of experience in Customer Success or similar in B2B at growth companies At least 2–3 years of experience in a leadership role with personnel and salary responsibility Experience working with companies and municipalities, regions, or other public sector organizations Experience working data-driven and monitoring KPIs such as GRR, NRR, and customer engagement Interest in AI and how new technology can be used to develop working methods, customer experience, and team efficiency Fluent Swedish and English in speech and writing About Lingio Lingio is a fast-growing edtech company with approximately 30 employees and a clear mission: to make language learning and skills development simple, effective, and inclusive. With our AI-based learning platform, we help companies, municipalities, and government agencies train their employees – regardless of language background. The company was founded in 2015 by three former colleagues from Spotify, MTG, and EA Games with the goal of contributing to integration through language. Today our scaleup is growing at approximately 40% annually with steadily increasing profitability since January 2025. Now we are ready to invest even more in growth by strengthening the team with more salespeople! Among our 160 customers are Scandic, ISS, Nobina, Stockholm City, and Gothenburg. We work from our bright offices on Södermalm in a hybrid environment, driven by social impact, innovation, and business in balance. Now we are looking for you who want to be part of creating business with real impact. START: By arrangement LOCATION: Stockholm, Södermalm SCOPE: Full-time SALARY: Fixed salary CONTACT: Senior Recruiter, Mikaela Ehk [email protected] (for questions about the position, not applications) APPLICATION DEADLINE: Selection is ongoing As a leading agency within employer branding and recruitment, we are here to revolutionize our industry, match talent with company cultures, and strengthen organizations' employer brands. Curious to know more? Welcome into Oddwork's world by clicking here or find more career opportunities here.We are seeking a Head of Customer Success for our fast-growing AI tech company. At Lingio, we develop accessible and effective language education with innovative methods such as gamification, micro-learning, and AI. We are driven by the conviction that language is one of the most important keys to integration, inclusion, and personal development. Now we are looking for you who want to be part of changing how people learn languages, strengthen their skills, and open doors to new opportunities. Welcome to Lingio – where business, innovation, and real social impact go hand in hand. About the…

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Typ

job

Stav

active

Viditelnost

public

Město

Stockholm

Adresa

Mäster Samuelsgatan 36

GPS

59.333985469708, 18.066288494623kopírovatotevřít v ▾

Email

Zobrazit e-mail

Zobrazení

3

Publikováno

26. 6. 2026

Upraveno

5. 8. 2026

Poloha

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