Customer Service Representative - Population Registration Inquiries

Do you thrive on customer interaction and excel at sharing knowledge and information? With attentiveness and excellent customer service, you help and guide our customers with population registration questions at our customer support center, Skatteupplysningen. Here you create social value working alongside knowledgeable colleagues. Discover a versatile role! About the Job At the inquiry center, you are the Swedish Tax Agency's face to the public. You answer questions about population registration primarily from private individuals and guide them on how to best use our e-services. You build trust through being attentive and providing excellent customer service. Most inquiries come via telephone. You take personal responsibility for staying updated on news and changes within your work area. You also use various digital information channels to find answers during customer conversations. Most questions are straightforward and quick to answer, but some are more complex. Your work also includes administrative tasks such as sending personal certificates and various forms. A few cases can also be handled directly during customer conversations. In this role, you interact with customers throughout the day and meet a diverse range of people. You work in a team close to your colleagues, and you give and receive support from each other. You develop your skills in customer service and gain broad knowledge in the population registration area. At the inquiry center, you work scheduled hours, and work-life balance is a priority for us. You will be part of an inquiry section within the Population and Property Department, located in Jönköping. The section has approximately 20 employees. About You To do a good job and thrive at the Swedish Tax Agency, you need to be attentive, think innovatively, and take responsibility. Good judgment and understanding of legal security and safety are important in this work. You must also comply with our employee policy. In this role, you should: have excellent customer service skills with both our customers and colleagues be flexible and quickly shift between different tasks be able to speak and write clearly in both Swedish and English be skilled at collaboration and supporting others to reach common goals be goal-oriented and contribute to achieving the purpose of our operations be able to analyze information flows, see connections, and make decisions You must also have: a university degree of at least 180 college credits (120 credits) in law, social sciences, or other relevant higher education for this position current and relevant work experience with customer interactions where you have answered incoming inquiries via telephone or in-person meetings It is desirable that you have current and relevant work experience from the Swedish Tax Agency. It is also desirable that you have current and relevant work experience with customer interactions in public administration, insurance companies, banks, or similar organizations. Good to Know The employment is permanent and may begin with a six-month probationary period. Employment with us may involve placement in a security classification. A security vetting with records check according to the Security Protection Act (2018:585) may therefore be conducted before an employment decision. For some of our security-classified positions, Swedish citizenship is required. On skatteverket.se/jobb you can, for example, read about our role in society, the benefits of working with us, and how the job application process works. When you apply, please attach your CV. We do not use personal letters in our recruitment process, so please do not include one in your application. Welcome to submit your application! The Swedish Tax Agency has a key role in society. Our work affects all private individuals and businesses, and through our mission we contribute to a well-functioning society. Our development is customer-driven, and we collaborate with others to create efficient solutions. Together we make society possible.

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