Case Handler, Corporate Division

Bolagsverket · plný úvazek

Sundsvall, Švédsko

The purpose of the Swedish Companies Registration Office's activities is to provide the conditions for a stable and well-functioning business sector. By registering and providing current and accurate business information, we contribute to increased transparency and confidence for society's stakeholders. We work to make it as simple as possible to start and run a business, and we contribute in collaboration with others to ensure that businesses are not used as instruments for crime. We have around 700 employees based in Sundsvall. We want to be a workplace where you feel comfortable, are engaged in your assignment, and can make your day work well. A good work environment and a sustainable working life are important for us to succeed in our mission. 1 position(s). WORK DUTIES Would you like to work for an exciting and respected government agency where you can fill an important function for Sweden's entrepreneurs? Are you knowledgeable about and interested in case handling and customer service? We are now strengthening our workforce and are looking for a case handler for the Corporate Division. The Swedish Companies Registration Office's activities encompass many different areas and tasks that we manage and are responsible for. The Corporate Division is responsible for verification and quality assurance of business information. Our case handlers work with many varied tasks, within several areas and with different types of cases. As a case handler with us, your main duties are to handle, investigate, assess, and make decisions in various cases with the support of laws and regulations. You have daily contact with our customers where you provide them with support and service by answering questions in a professional manner and with the customer in focus. This occurs via phone but also in writing, in both Swedish and English. You are responsible for your own cases where you and your colleagues work in close collaboration. Our work varies in difficulty and ranges between independent work and work together with colleagues and other involved parties. With us there is opportunity for development, as we have many different areas and tasks as well as flexibility in the work. As a case handler, you can work with different types of case handling within our division's mandate and all of these can become relevant over time. QUALIFICATIONS We are looking for someone who believes it is important that your work is performed to the best standard, with high quality and good results. You are thorough in your work and take responsibility for your tasks to achieve your goals, and you can maintain focus in your work even when there is a lot to do. As a person, you enjoy learning new things, have an aptitude for learning, and are open to trying new ways of working. You dare to ask questions and you are good at communicating clearly with your colleagues and customers. You can work independently, but you thrive in collaboration with your colleagues so that together you achieve a good result for the customers' benefit. Do you recognize yourself in this description? Then you may be the one we are looking for if you have • completed and approved upper secondary education • at least one year of current work experience in case handling and customer service work • experience working with review, handling, and registration of cases • experience with customer service work, such as phone, email, chat • experience making assessments and decisions in your case handling/cases • good computer skills through being able to easily navigate different computer systems and an ability to quickly learn and use digital tools You also need to be able to communicate clearly both verbally and in writing in Swedish and English in your contacts with customers and colleagues. It is meritorious if you also have • post-secondary studies relevant to the position (such as programs, courses) • experience working with case handling in government operations similar to the Swedish Companies Registration Office Development is rapid and changes occur constantly both within and outside the Swedish Companies Registration Office, which changes our case handler role. As we automate processes, our case handling increasingly develops toward investigations and decisions of a more complex nature. Therefore, we will place great emphasis on personal suitability and your willingness and ability to learn, grow, and develop with our operations. We will also consider how you complement the existing work group. You will work in our modern facilities by the harbor in central Sundsvall, and we offer the opportunity to work remotely to some extent. We warmly welcome your application! We conduct selection and interviews on an ongoing basis. Salary form: Monthly salary. Type of employment: Permanent employment. Attach only a CV. We do not use personal letters in our recruitment; instead, you will answer a number of selection questions. We apply individual and differentiated salary setting in accordance with the central wage agreements RALS/RALS-T. Read more: https://www.arbetsgivarverket.se/avtal-och-skrifter If you have protected personal information, you should not register your application in the recruitment system. Instead, contact the recruiting manager to submit your application in another way. You will find contact details in the advertisement. You must then clearly state in your application that you have protected personal information. It is only if you have protected personal information that your application can be exempted from being a public document. Background checks of our final candidates via our external recruitment support are included as part of our recruitment process. A completed and approved background check is a prerequisite for employment at the Swedish Companies Registration Office. At the Swedish Companies Registration Office, we want to provide our employees with good conditions to do a good job, enjoy their work, and feel well. We invest in occupational health to increase health awareness and give everyone the opportunity for active and regular participation in health-promoting activities at the workplace. We also offer wellness allowance, wellness time, and have massage and gym in our own facilities in Sundsvall.