Gothia Towers is a place for meetings and experiences for people from around the world. A four-star hotel with 1,200 tastefully decorated rooms and magnificent views of the city, as well as several popular restaurants and bars with something for every taste. Here there are over 40,000 square meters of event space for parties, events, shows, conferences, and congresses – all under one roof. Gothia Towers is part of Svenska Mässan Gothia Towers.
About the Role
Our Guest Service department is responsible for maintaining the lobby and reception area in top condition. We in Guest Service welcome our guests at the entrance and assist with everything from parking services to baggage handling. During the guest's stay, Guest Service helps with everything the guest wishes for, such as booking tables, assisting in the hotel room, booking tickets to a show, and providing various tourist information. In Guest Service, no two days are the same!
In our organization, we also have our sister hotel Upper House and we work cohesively as one and the same team. This means that as an employee in Guest Service at Gothia Towers and Upper House, you can and are expected to work at both locations.
Who Are You?
We are looking for someone who is engaged and positive, proactive, and takes responsibility. You are aware of, and comfortable with, the fact that your role is an important part of the guest's experience. If you have previous experience working in hotels, cruise ships, or similar, this is considered a merit. You always perform your best and have the ability to exceed guest expectations.
Service is a genuine quality in you and you want to be part of delivering "world-class hospitality." Great emphasis is placed on personal qualities. We see that you speak Swedish and English fluently and can thus express yourself well in both speech and writing. Additional languages and previous experience with our Opera booking system are a plus. You also need to have held a B-class driver's license for at least 1.5 years and be comfortable parking other people's cars.
Why Choose Us?
We are a large and cohesive team with positive and sociable colleagues. With great enthusiasm, courage, and commitment, we work closely together to provide the best overall experience to our millions of visitors. Every day. Year-round. It's enjoyable to come to work because we get to contribute to creating Europe's most attractive meeting place. In our dynamic operations, there is extensive experience and expertise within various professional fields. Because we have so many different operations, there are many opportunities that can span an entire career.
Job Information
The position is permanent 20%, you work every other weekend both daytime and evening shifts.
Welcome to submit your application by September 13, but do not wait to apply as recruitment is ongoing and the position may be filled before the final application deadline.
For questions about the position, contact:
Linda Mackinovski, Guest Service Manager, [email protected]
We warmly welcome your application!
From the heart of Gothenburg, Svenska Mässan Gothia Towers offers everything from major trade shows and events to unforgettable hotel and restaurant experiences. Our operations include many strong brands that together create a unique and attractive meeting place where we welcome nearly two million visitors each year. As an employee with us, you work together with a large, committed, and cohesive group and are part of developing our operations, both now and in the future. Within Svenska Mässan Gothia Towers, we strive for diversity among our employees and actively work to promote an inclusive culture. Become part of our world – this is where we create experiences for life.
Learn more about us at www.svenskamassan.se and www.gothiatowers.com.