Do you want to work in a city where ideas quickly become reality and where you see the results of your work? In Sundbyberg, the distance between people, decisions, and opportunities is short. Here you get to make a real impact while developing and growing in your role.
You aim high. And you keep your feet on the ground. Just like us.
Do you want to drive the digital everyday in one of Sweden's fastest-growing municipalities? Are you looking for a role where you can combine coaching-style leadership with solving technical challenges on the front lines? Then you could be the group leader we're looking for at Sundbyberg city!
Here in the IT unit, we are responsible for support and operations of the city's IT environment. You will become an important part of ensuring that the city's operations have a functioning and stable IT environment. Through your work, you contribute to enabling the city's employees to carry out their tasks for residents, students, and service users. The IT unit is part of the Development and Enterprise department under the Management and Coordination sector and works closely with colleagues and operations throughout the organization.
As a group leader for the service desk, you have a unique combined role. Approximately 20–30% of your time is devoted to functional coaching leadership of the support team, where you structure, prioritize, and develop daily work. The remaining 70–80% you work operatively with your colleagues in the service desk, providing IT support on a daily basis via phone, remote assistance, or on-site at the city's various operations.
Since the role involves close functional leadership and extensive direct contact with our users, the position requires you to be on-site in our offices to a large extent, though remote work can occur when work tasks permit. You report directly to the IT Operations Manager.
Examples of areas of responsibility:
Lead, distribute, and follow up on daily work in the support team to ensure high quality and that we meet our service levels.
Provide technical support on-site at our service desk, via phone, ticketing system, and remote assistance, as well as solve problems at operations. You help users with everything from computers, phones, applications, and accounts to more complex troubleshooting.
Install and configure clients and mobile devices. Work actively with user administration in, for example, Active Directory and Microsoft 365.
Work in close collaboration with the city's system technicians and system administrators to escalate tickets appropriately, ensure operations, and contribute to smooth handovers.
Create order and structure in our working methods, document tickets, and ensure efficient and consistent procedures within the team.
Follow up on statistics/KPIs and drive and participate in smaller local IT projects and improvement initiatives to develop our service desk and delivery capacity.
We want you to have
At least upper secondary education with an IT focus or equivalent knowledge that the employer considers equivalent.
Many years of current experience in operational IT support or service desk work.
Experience in coordinating, leading teams, or distributing work (preferably as a team lead, group leader, or similar).
Good knowledge of Windows environment and Microsoft 365 as well as experience working systematically with ticketing systems.
Very good knowledge of Swedish in speech and writing.
To succeed in the role, we are looking for someone who is service-oriented, curious, and solution-focused. You are a reliable and unpretentious team player who enjoys collaborating with different competencies but also has the ability to create structure and take responsibility for following up on tickets. You are motivated by learning more, developing within IT, and thrive in a role with many contact points both within the IT unit and across operations. We place great emphasis on your personal qualities!
Sundbyberg city is a modern and forward-thinking workplace where digitalization and innovation are important. We offer a dynamic work environment where you have the opportunity to influence and develop both IT and operations as a whole. We invest in our employees and offer excellent opportunities for personal development and strong team spirit.
Application deadline: August 16, 2026
Other information
The position is a permanent full-time employment. Start date by agreement. A probationary period may be applied.
We do not accept applications via email. Selection and interviews take place on an ongoing basis, so submit your application as soon as possible.
A large part of our operations is classified as critical infrastructure. The position may require you to be part of Sundbyberg city's emergency organization.
Before employment, the employer will request that you provide an extract from the police criminal record register.
We decline applications from those selling advertisements and recruitment services.
Welcome to apply!
About Sundbyberg City Sundbyberg is a lively and growing city in the middle of the Stockholm region. More than 55,000 residents live here on nine square kilometers, making us Sweden's most densely populated municipality. In Sundbyberg, the city's pulse meets large green spaces, and thanks to our central location and well-developed public transport, it's always easy to get here. The proximity between colleagues, residents, and decisions characterizes our work and creates a work environment where you are seen and make a difference. We dare to try new things and invest heavily in innovation and digitalization. Here you get to drive the development of smart solutions that not only simplify everyday life for residents but also establish Sundbyberg as a leading municipality. Sundbyberg grows with you!Do you want to work in a city where ideas quickly become reality and where you see the results of your work? In Sundbyberg, the distance between people, decisions, and opportunities is short. Here you get to make a real impact while developing and growing in your role.
You aim high. And you keep your feet on the ground. Just like us.
Do you want to drive the digital everyday in one of Sweden's fastest-growing municipalities? Are you looking for a role where you can combine coaching-style leadership with solving technical challenges on the front lines? Then you could be the group leader we're…