IT Servicedesk Group Manager at Attendo, Stockholm

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Lead Attendo's IT Servicedesk in Stockholm and drive the development toward smarter support and better user experiences. At Attendo, you'll lead an experienced servicedesk team at the next stage of its evolution. This role is about creating structure, developing work methods, and giving the team the right conditions to work more proactively. You'll have significant authority to drive improvements, develop new approaches, and help shape how the servicedesk evolves. If you're currently a team lead, operations manager, or manager in IT support and want to take the next step in a role where you can combine leadership with development, this could be the right opportunity for you. What we offer you At Attendo, you'll step into an organization where IT is a key enabler for healthcare and care services. You'll become part of an engaged leadership team where ideas are welcome and where you'll have great trust to develop both the team and the business. This role is perfect for you if you want to combine leadership with development and are motivated by creating improvements that make a real difference in everyday work. With us, you'll have the opportunity to: Lead an experienced, service-focused team with strong knowledge and cohesion. Drive the development of more efficient and proactive work methods. Help develop self-service, digital assistants, and other solutions that simplify support. Collaborate closely with other group managers and specialists within a modern IT organization. What you'll do with us As a group manager, your day combines leadership, business development, and operational work. You'll work closely with the team and create conditions for them to succeed, while driving improvements that develop work methods and create more proactive support. IT Servicedesk handles around 45,000 cases per year, making structure, prioritization, and continuous improvement a natural part of the role. You'll: Lead, coach, and develop a team with both permanent and temporary employees. Create structure, clear work methods, and the right conditions for the team to succeed. Manage staffing, employee conversations, work environment, and skills development. Monitor KPIs and identify improvement areas to increase quality and efficiency. Drive the development of knowledge databases, self-service portals, and digital support solutions. Collaborate with product owners, IT specialists, and other parts of the organization to develop approaches that create more proactive support. Participate operationally in major incidents, changes, and prioritizations in the servicedesk's delivery. Your team and workplace You'll report to the manager of Operational IT and become part of a leadership team with four group managers who work closely together. The area consists of around 30 employees in servicedesk, infrastructure, applications, and operations. You'll lead an experienced team of service technicians with good business knowledge and a strong focus on service. The work is based at the Stockholm office with the possibility of hybrid work. About you We believe you have several years of experience in IT support or servicedesk, and that you already have personnel responsibility, for example as a team lead, operations manager, or manager. Now you want to take the next step in a role where you have greater opportunity to influence both the team's and the organization's development. To succeed in this role, we see that you have: Experience in IT Servicedesk or IT support. Experience with personnel responsibility or operations management. Experience driving improvement or change work. Understanding of ITIL or similar work methods. As a person, you're a confident leader who likes to take initiative and drive work forward. With a structured approach, you bring others along in change and are motivated by developing both people and work methods. How to reach us In this recruitment, we've chosen to collaborate with Ada Digital, which strives for a transparent, inclusive, and fast-moving consulting and recruitment experience. We want to learn more about you and your potential! You apply for the position easily and don't need to attach any documents. A motivation for why you're applying is sufficient, and if you don't have a CV, you can attach your LinkedIn profile. Then follow your application live on our website. Selection is ongoing and the position may be filled before the final application deadline. Curious and want to know more before you apply? Contact the responsible recruiter. We look forward to hearing from you!

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Stockholm

Adresa

Hälsingegatan 49

GPS

59.347008178715, 18.038052974453kopírovatotevřít v ▾

Email

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Telefon

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Publikováno

17. 7. 2026

Upraveno

18. 7. 2026

Parametry