Donor Development Manager with Focus on CRM and Donor Engagement

Popis:

About Us Maskrosbarn is a children's rights organization that supports children whose parents struggle with substance abuse, mental illness, or who subject them to violence. Over the years, we have met thousands of children and, on their behalf, Maskrosbarn also conducts educational work to help more people see and identify children who are suffering at home, as well as advocacy work to improve laws, processes, and systems that affect children's opportunities for a better life. We collaborate with municipalities, regions, authorities, and other actors throughout Sweden. Today we have approximately 40 employees at our offices in Stockholm, Gothenburg, and Malmö (we will also open in Umeå in 2027), as well as around 250 engaged volunteers across the country. Our communications and fundraising work is a crucial part of our ability to continue reaching and supporting more children. About the Role You will join the communications and fundraising team (corporate and private), which currently consists of 9 people. As a donor development manager, you play a central role in Maskrosbarn's continued growth. You are responsible for developing our relationships with existing donors and ensuring that our donor journeys are relevant, data-driven, and engaging. Through analysis, segmentation, and strategic CRM work, you contribute to more donors choosing to stay longer, give more frequently, and increase their engagement with Maskrosbarn. The role also includes planning, creating, and developing communications to our donors. Through data-driven work, analysis, and strategic communications, you design and implement, among other things, onboarding, ongoing email campaigns and SMS messages that strengthen relationships with our donors. The role includes, among other things: Responsible for developing Maskrosbarn's CRM work and donor journeys. Work with segmentation, target audiences, and data-driven analysis. Identify development opportunities through analysis of donor behavior and key metrics. Develop strategies to increase giving, reduce churn, and increase lifetime value. Plan and execute communications via email and SMS. Plan communications for telemarketing twice a year, maintain contact with our agency partner, and monitor key metrics. Responsible for budget, follow-up, and analysis of email, SMS, and telemarketing campaigns. Be the system administrator for CRM (Salesforce AXSP) and contact person for external vendors. Ensure good data quality and develop CRM practices together with, among others, Donor Services. Plan for and contribute to automated donor journeys and implementation of a system to support this. Actively contribute to the development of Maskrosbarn's private fundraising. This is a full-time permanent position. A probation period may be applied. Who Are You? We believe that you… …are analytical, curious, and structured. You enjoy working data-driven and are motivated by results and turning analysis into concrete improvements. At the same time, you appreciate operational work and enjoy personally executing activities and tracking results over time. You are experienced in collaborating with many different functions and have an ability to see both details and the big picture. We see that you have: At least 2-3 years of experience working with fundraising from individuals. Strong knowledge of CRM work within fundraising. Experience with analysis, segmentation, and data-driven approaches. Good ability to interpret data and translate insights into results. Experience with donor communications and strong writing skills. Experience setting up donor journeys. Experience with budget tracking and results measurement. We consider the following as merits: Experience with Salesforce/AXSP. Experience with A/B testing and conversion rate optimization. Experience with email campaigns and planning, producing, and following up on them. What We Offer At Maskrosbarn, you will work in beautiful, spacious offices in Stockholm (Hammarby Sjöstad) together with competent and dedicated colleagues who are passionate about children's rights. The organization has grown significantly in recent years, which means we can invest even more in developing our support for children and reaching more people who need us. You will be part of a strong communications and fundraising team consisting of a communications and fundraising manager, communicators with different specializations, donor services, corporate fundraisers, fundraisers, and a graphic designer. With us, you will have the opportunity to develop alongside creative and innovative colleagues who, over the years, have won several prestigious awards in communications and fundraising—and who are driven by making a real difference for children. Application Welcome to submit your application by August 18, 2026. Applications are made through our recruitment system, and we would like you to attach your CV and a cover letter describing how your skills and experience match the requirements for the position. For questions, contact Marlene Lundli (head of communications and fundraising) at [email protected] (questions by phone cannot be answered). Upon employment, you must provide a certificate from the police criminal record register (work with children in activities other than school and childcare).About Us Maskrosbarn is a children's rights organization that supports children whose parents struggle with substance abuse, mental illness, or who subject them to violence. Over the years, we have met thousands of children and, on their behalf, Maskrosbarn also conducts educational work to help more people see and identify children who are suffering at home, as well as advocacy work to improve laws, processes, and systems that affect children's opportunities for a better life. We collaborate with municipalities, regions, authorities, and other actors throughout Sweden. Today we have…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Stockholm

Adresa

Textilgatan 29A

GPS

59.302527714373, 18.089281504112kopírovatotevřít v ▾

Email

Zobrazit e-mail

Zobrazení

7

Publikováno

14. 7. 2026

Upraveno

5. 8. 2026

Poloha

Parametry