German-Speaking Customer Relations Specialist

This is not your typical customer service job. We're looking for someone who thrives in a fast-paced environment, thinks quickly, finds solutions, and is driven to make things smarter every single day. Here you'll learn how modern e-commerce really works, while also having the opportunity to help develop our processes, automate workflows, and contribute to the next generation of e-commerce. Your Mission You'll have special responsibility for our German-speaking customers, ensuring they receive professional, fast, and personalized service throughout their entire customer journey. At the same time, we're a small, engaged, and entrepreneurial team where we help each other across borders. This means that together with your colleagues, you'll also support customers in other markets. For us, the most important thing isn't which language a customer speaks, but that every customer gets fast, professional, and solution-oriented help. Beyond daily customer contact, we want you to constantly think about how we can work smarter. Do you see a recurring problem or a work process that could be improved? We encourage you to take initiative and help us develop, streamline, and automate our processes. We believe in curiosity, ownership, and turning good ideas into reality quickly. With us, you'll: Handle customer inquiries via email and phone in German. Guide customers through their entire purchase journey and create top-notch customer experiences. Administer returns and complaints. Work closely with warehouse, logistics, and other teams. Contribute to developing, streamlining, and automating our daily work processes. Participate in developing modern AI and e-commerce solutions. We believe you: Are a native German speaker or speak and write fluent German. Speak and write English and Swedish very well. Are quick, solution-oriented, and enjoy making your own decisions. Have a strong interest in e-commerce, technology, and digital development. Are curious about AI, automation, and smart work methods. Are organized, responsible, and thrive when things are happening. See opportunities where others see problems. Experience from customer service or e-commerce is a plus, but for us, attitude, drive, and willingness to develop are more important than a perfect CV. We're part of the Indexon Group, which gives us a strong community where we collaborate closely and benefit from each other's expertise. By sharing experiences and learning from one another across the group, we create the best conditions for both the company and our employees to continue developing. Are we a good fit? Send your application today!

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