Are you passionate about service and enjoy helping people? Do you want to work in an environment where no two days are alike and where you get to create memorable experiences for our guests? Then you might be the person we're looking for!
At Branäsgruppen, we work closely with both our guests and employees at our facilities. Together, we create the best conditions for fantastic ski and cycling vacations at Branäs and Kungsberget. We are now looking for more dedicated employees for our Guest Service team at our head office in Karlstad.
About the Role
As a Guest Service representative, you are an important part of our guests' experience. You help them plan, book, and make the most of their stay with us.
Your main responsibilities are to:
Help and guide guests via phone, email, chat, and social media.
Sell and book accommodations, lift passes, activities, and other products.
Answer questions before, during, and after the guest's stay.
Handle changes, cancellations, and other guest matters.
Collaborate with our facilities to find solutions and provide the best possible service.
Work in our booking system R360 and other administrative systems.
The phone is our most important work tool, so it's important that you enjoy talking with people, listening to their needs, and providing a reassuring and engaged approach.
The position includes day, evening, and weekend work according to schedule.
Who Are You?
We're looking for someone who enjoys helping people and gets energy from creating great guest experiences. You are service-oriented, engaged, and have an easy time understanding our guests' needs.
You thrive in a fast-paced environment and can handle multiple matters simultaneously without losing focus or quality in your work. When challenges arise, you are solution-oriented and take responsibility for finding the best way forward for both the guest and the business.
For success in this role, we believe you:
Have a genuine interest in service.
Are stress-resistant and thrive in a dynamic work environment.
Are solution-oriented and take responsibility.
Find it easy to collaborate and contribute to positive team spirit.
Communicate well in Swedish and English, both verbally and in writing.
Previous experience in customer service, tourism, sales, or similar work is a merit, but we place great emphasis on personal qualities.
What We Offer
With us, you'll work in a dedicated team where community, development, and service are in focus. You become part of a growing organization with strong confidence in the future and opportunities to develop.
As an employee with us, you get, among other things:
An inspiring and developing workplace.
Wonderful colleagues and strong team spirit.
Staff discounts at our facilities.
Discount on accommodations for family and friends.
Opportunity to borrow ski equipment.
Favorable prices in restaurants and shops.
Several other appreciated employee benefits.
Apply
This is a seasonal position during the winter season with an extent of up to 80%. The work runs approximately from November to April depending on the length of the season and the business's needs. The application deadline is September 30, but selection is ongoing, so please submit your application today. Do you have any questions? Contact Department Manager Caroline Bejmo, [email protected], 054-132603.