Guest Service Associate | On-Call Position

Popis:

Are you passionate about service and enjoy helping people? Do you want to work in an environment where no two days are the same and where you can help create memorable experiences for our guests? Then you might be exactly who we're looking for! At Branäsgruppen, we work closely with both our guests and staff at our facilities. Together, we create the best conditions for fantastic ski and cycling vacations at Branäs and Kungsberget. We are now looking for more dedicated team members for our Guest Service team at our head office in Karlstad. About the Role As a Guest Service team member, you are an important part of our guests' experience. You help them plan, book, and get the most out of their stay with us. Your main responsibilities include: • Assist and guide guests via phone, email, chat, and social media. • Sell and book accommodations, lift passes, activities, and other products. • Answer questions before, during, and after the guest's stay. • Handle changes, cancellations, and other guest inquiries. • Collaborate with our facilities to find solutions and provide the best possible service. • Work in our booking system R360 and other administrative systems. The phone is our most important work tool, so it's important that you enjoy talking with people, listening to their needs, and providing a safe and engaged service experience. The position includes day and evening work, as well as weekends, and it's important that you are flexible and solution-oriented. Since this is an on-call position, you should be able to work at least one day per week. Who Are You? We're looking for someone who enjoys helping people and gains energy from creating great guest experiences. You are service-oriented, engaged, and have an easy time understanding our guests' needs. You thrive in a fast-paced environment and can handle multiple tasks simultaneously without losing focus or quality in your work. When challenges arise, you are solution-oriented and take responsibility for finding the best path forward for both the guest and the business. We believe you will succeed in this role if you: • Have a genuine interest in service. • Are stress-resistant and thrive in a dynamic work environment. • Are solution-oriented and take responsibility. • Have an easy time collaborating and contributing to positive team spirit. • Communicate well in Swedish and English, both verbally and in writing. • Previous experience in customer service, tourism, sales, or similar work is a plus, but we place great emphasis on personal qualities. What We Offer With us, you'll work in a dedicated team where community, development, and service are in focus. You become part of a growing organization with strong confidence in the future and opportunities for development. As an employee with us, you receive, among other things: • An inspiring and developmental workplace. • Great colleagues and strong team spirit. • Staff discounts at our facilities. • Discounts on accommodations for family and friends. • Opportunity to borrow ski equipment. • Favorable prices in restaurants and shops. • Several other valued employee benefits. How to Apply This is an on-call position. The application deadline is October 1st, but selection is ongoing, so please submit your application as soon as possible. Do you have questions? Contact Department Manager Caroline Bejmo, [email protected], 054-132603.Are you passionate about service and enjoy helping people? Do you want to work in an environment where no two days are the same and where you can help create memorable experiences for our guests? Then you might be exactly who we're looking for! At Branäsgruppen, we work closely with both our guests and staff at our facilities. Together, we create the best conditions for fantastic ski and cycling vacations at Branäs and Kungsberget. We are now looking for more dedicated team members for our Guest Service team at our head office in Karlstad. About the Role As a Guest Service team member, you…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Karlstad

Adresa

Drottninggatan 40

GPS

59.379768599978, 13.493769710319kopírovatotevřít v ▾

Email

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Telefon

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Publikováno

1. 8. 2026

Upraveno

2. 8. 2026

Parametry