Warranty Claims Handler – Head Office

Warranty Claims Handler at Riddermark Bil – Technical Specialist Do you have a background from the workshop floor and want to take the next step where your technical expertise truly drives the business? Do you have experience with troubleshooting, spare parts, and assessing repairs – and want to work more analytically and structurally while maintaining your connection to workshop reality? Then this could be the role for you. Riddermark Bil is now hiring a warranty claims handler for our head office in Alvik. We're looking for someone who knows cars for real – and who wants to use that knowledge to make correct, well-founded decisions in warranty and complaint cases. About the Role As a warranty claims handler, you are responsible for assessing warranty and complaint cases from both a technical and business perspective. You work closely with workshops, spare parts suppliers, and internal departments, where your experience becomes crucial in distinguishing between what falls under warranty, wear and tear, or user error. This is not a junior administrative role – it's a specialist function where your technical understanding and judgment are central to every decision. We work at a fast pace and you are expected to juggle multiple tasks simultaneously. Key Responsibilities Assess warranty and complaint cases based on technical facts and documentation Analyze troubleshooting reports, repair proposals, and cost estimates from workshops Make decisions on what should be approved, rejected, or adjusted Ensure correct handling of spare parts, labor hours, and repairs Maintain ongoing dialogue with workshops regarding troubleshooting and repair scope Communicate decisions clearly to internal departments and customers Contribute to developing processes and raising the technical level of the team What We're Looking For Several years of experience in the automotive industry, for example as a mechanic, technician, or workshop manager Strong expertise in troubleshooting and understanding what actually causes a fault Experience with spare parts, component-level understanding, and reasonable repairs Able to distinguish between warranty cases, wear and tear, and user error Comfortable making decisions and standing behind them Structured and able to work systematically – without losing sight of the bigger picture Clear and professional communication skills, both internally and externally Business-minded and understand the cost implications of different repairs Meritorious Experience with warranty handling or complaints management Previous work as a technical advisor, mechanic, troubleshooter, or similar Experience with labor hour and spare parts estimation Salary 30,000–40,000 kr/month depending on experience and qualifications We currently have around 600 employees spread across 14 stores, a logistics center, and a head office. Despite our size, we are often described as a smaller family-owned company where you get to make an impact and help drive our growth in the right direction with more satisfied customers. Riddermark Bil is one of Sweden's most expansive companies, the obvious marketplace for used cars. We proudly lead the development in the sale and disposal of used cars through teamwork, innovative thinking, and responsiveness. With several major facilities in Sweden, we help private individuals and businesses with their automotive needs. We build and develop our own IT systems when we simply believe that adequate solutions don't exist, and every day we strive to make everything a little better. Our employees are recruited primarily for their ability to live up to our important values – honesty, responsibility, security, commitment, and respect – something that makes us stronger and is appreciated by our customers.

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