Insurance Investigator in Sickness Insurance, In-Depth Investigation, Skövde

Försäkringskassan · plný úvazek

Box 42006, Stockholm, Švédsko

Each year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor annually. These are taxpayers' funds that we are responsible for. It is a great responsibility. That is why we carefully examine each case, follow laws and regulations, inform and guide, care, and show compassion. It is a job for someone who wants to take responsibility. Welcome to the Swedish Social Insurance Agency. You are responsible for investigation, administration, and dialogue with individuals and cooperation partners. As an insurance investigator specializing in in-depth investigation, you process applications for sick leave benefits. This may include ongoing documentation, calculations, and payment of compensation. You work actively and make independent decisions regarding the right to sick leave benefits by correctly and fairly applying legislation and established work processes. The work involves conducting qualified investigations and analyses of documentation, particularly medical certificates. As an insurance investigator, you investigate and clarify rehabilitation needs and work together with other actors such as healthcare providers and employers to help individuals return to work as soon as possible. You work in a differentiated manner, and your work is characterized by early interventions based on each individual's unique situation and needs. You interact with individuals and cooperation partners by phone and in writing, as well as in digital meetings when needed. You provide and explain comprehensive information based on each individual's specific needs. Your contacts are characterized by attentiveness, respect, and a desire to create confidence and understanding of the sickness insurance system among individuals and cooperation partners. You collaborate with your colleagues, and together you actively work to develop your knowledge, share experiences, and support each other as needed. As a new employee, you receive introductory training and support from a mentor. The position involves handling confidential information, which places high demands on fair handling. Therefore, it is important that you have a strong security awareness. This is a job for someone who wants to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be deemed equivalent are confident and trustworthy, even in difficult situations collaborate effectively with others to achieve common goals take initiative and take responsibility for achieving good results have a systematic and thorough work approach can understand and analyze complex issues have good communication skills, both verbal and written implements plans and processes and ensures they maintain high quality. It is advantageous if you have worked with qualified investigations and made decisions affecting individuals, preferably at a public authority have professional experience meeting people in difficult life situations have the ability to prioritize based on operational needs are comfortable working with the telephone as a work tool. We place great emphasis on your personal qualities. Other Information Approximately 10 positions, permanent, full-time, with start date by agreement. A probationary period may be applicable. Certain positions with us involve participation in security-sensitive activities. To be hired in such a position, a passed security clearance according to the Security Protection Act (2018:585) is required. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Remote work is possible if the work permits. In this recruitment, occupational psychological tests may be used as part of the selection process. Work location: Skövde Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contacts Manager: Maria Schytt, 010-119 28 65 (for questions about the position). HR Specialist: Emil Jarengrim, [email protected], 010-116 79 49 (for questions about the recruitment process). ST: Linda Öster, 010-111 67 95, Saco-S: Hans-Pether Moritz, 010-119 49 92, Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application by September 13, 2026. When you apply, please attach your CV. We do not use cover letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, transcripts, and certificates with your application. If you have protected personal information or no access to Bank ID, please call the HR specialist named in this job posting, and they will help you submit your application. In everything we do, we act based on the principle of equal value of all people, fair administration, and good service.