Insurance Investigator in Sickness Insurance, In-Depth Investigation, Örebro

Försäkringskassan · plný úvazek

Box 42006, Stockholm, Švédsko

Every year, Försäkringskassan makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. It is taxpayers' money we are responsible for. It is a great responsibility. That is why we look carefully into each case, follow laws and regulations, inform and guide, care, and show consideration. It is a job for you who want to take responsibility. You are responsible for investigation, administration, and dialogue with individuals and partner organizations In your role as an insurance investigator with a focus on in-depth investigation, you will process applications for sickness benefits. This may include ongoing documentation as well as calculations and disbursements of compensation. You work actively and make independent decisions about the right to sickness benefits by correctly and lawfully applying legislation and established work processes. The work involves conducting qualified investigations and analyses of documentation, particularly medical certificates. As an insurance investigator, you investigate and clarify rehabilitation needs and work together with other actors such as healthcare providers and employers to help the individual return to work as soon as possible. You work in a differentiated manner, with emphasis on early interventions based on the individual's unique situation and needs. You meet individuals and partner organizations by phone, in writing, and in digital meetings when needed. You provide and explain comprehensive information based on each individual's specific needs. Your interactions are characterized by attentiveness, respect, and a commitment to creating trust and understanding of sickness insurance among individuals and partners. You collaborate with your colleagues and actively work to develop your knowledge, share experiences, and support each other when needed. As a new employee, you will receive introductory training and guidance from a mentor. The position involves handling classified information, which requires strict lawful handling. For this reason, it is important that you have a strong security awareness. This is a job for you who want to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be assessed as equivalent are trustworthy and inspiring of confidence, even in stressful situations work effectively with others to achieve common goals act on your own initiative and take responsibility for achieving good results have a systematic and thorough work approach can understand and analyze complex issues have good communication skills, both verbal and written execute plans and processes and ensure they maintain high quality. It is an advantage if you have worked with qualified investigations and made decisions affecting individuals, preferably at a public authority have professional experience meeting people in difficult life situations have the ability to prioritize based on organizational needs are comfortable using the telephone as a work tool. We place great importance on your personal qualities. Other Information Several positions, permanent, full-time, with start date by agreement. Probation may apply. Certain positions with us involve participation in security-sensitive activities. To be hired for such a position, you must pass a security clearance according to the Security Protection Act (2018:585). In accordance with Försäkringskassan's security guidelines, background checks are conducted in this recruitment. Remote work is possible if the work allows. In this recruitment, work psychological tests may be used as part of the selection process. Work location: Örebro. Do you want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Maria Johansson, 010-113 11 43 or Sigrid Vandell 010-117 30 85 (for questions about the position). HR Specialist: Fanny Secher, [email protected] (for questions about the recruitment process). ST: Antigona Aliu, 010 118 51 82 Saco-S: Caroline Walldoff, 010-112 09 15, Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application by September 13, 2026. When you apply, please attach your CV. We do not use personal letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal information or do not have access to bank-id, call the HR specialist listed in the announcement and they will help you submit your application. In everything we do, we act based on the principle of equal human dignity, lawfulness, and good service.