Insurance Investigator for Sickness Insurance, In-Depth Investigation, Karlstad

Försäkringskassan · plný úvazek

Box 42006, Stockholm, Švédsko

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' funds that we manage. It is a great responsibility. That is why we thoroughly examine each case, follow laws and regulations, inform and guide, care and show compassion. It is a job for someone who wants to take responsibility. You are responsible for investigation, administration and dialogue with individuals and collaborative partners In your role as an insurance investigator specializing in in-depth investigation, you handle applications for sickness benefits. This may include ongoing documentation as well as calculations and payments of compensation. You work actively and make independent decisions regarding entitlement to sickness benefits by correctly and lawfully applying legislation and established work processes. The work involves conducting qualified investigations and analyses of documents, particularly medical certificates. As an insurance investigator, you investigate and clarify rehabilitation needs and work together with other stakeholders such as healthcare providers and employers to help individuals return to work as soon as possible. You work in a differentiated manner, with emphasis on early interventions based on the individual's unique situation and needs. You meet individuals and collaborative partners by phone and in writing, as well as in digital meetings when necessary. You provide and explain comprehensive information tailored to each individual's specific needs. Your interactions are characterized by attentiveness, respect, and a desire to create security and understanding of sickness insurance for both individuals and collaborative partners. You collaborate with your colleagues and actively work to develop your knowledge, share experiences, and support each other as needed. As a new employee, you will receive introductory training and support from a mentor. The position involves handling confidential information, which requires a high standard of lawful handling. Therefore, it is important that you have a strong security awareness. It is a job for someone who wants to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be considered equivalent are trustworthy and inspiring confidence, even in stressful situations collaborate effectively with others to achieve common goals act on your own initiative and take responsibility for achieving good results have a systematic and thorough work approach can understand and analyze complex issues have strong communication skills, both verbal and written implementation of plans and processes and ensure these maintain high quality. It is an advantage if you have worked with qualified investigations and made decisions affecting individuals, preferably at a government agency have professional experience meeting people in difficult life situations have the ability to prioritize based on operational needs are comfortable using the telephone as a work tool. We place great emphasis on your personal qualities. Other information Several positions, permanent, full-time, with start date by agreement. Trial employment may be applicable. Some positions at our organization involve participation in security-sensitive activities. To be hired for such a position, a passed security clearance according to the Security Protection Act (2018:585) is required. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted as part of this recruitment. Workplace psychological tests may be used as part of the selection process in this recruitment. Work location: Karlstad. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact persons Manager: Shiwan Rashid, 010- 114 27 17 (for questions about the position). HR Specialist: Carin-Maria Dahlberg, 010- 113 10 47, [email protected] (for questions about the recruitment process). ST: Antigona Aliu, 010-118 51 82, Saco-S: Caroline Walldoff, 010-112 09 15, Seko: Eliza Grundström, 010- 115 34 02. Application We welcome your application by September 13, 2026. When you apply, please attach your CV. We do not use cover letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. Work location: Karlstad. If you have protected personal data or do not have access to Bank ID, please call the HR specialist named in this announcement and they will assist you in submitting your application. In everything we do, we act based on the principle of equal human value, lawfulness, and good service.