Insurance Investigator for Sickness Insurance, In-Depth Investigation, Helsingborg

Försäkringskassan · plný úvazek

Box 42006, Stockholm, Švédsko

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor each year. These are taxpayer funds we are responsible for. It is a great responsibility. Therefore, we look into each case thoroughly, follow laws and regulations, inform and guide, care, and show consideration. It is a job for those who want to take responsibility. Welcome to the Swedish Social Insurance Agency. You are responsible for investigation, administration, and dialogue with individuals and partner organizations. In your role as an insurance investigator specializing in in-depth investigation, you will handle applications for sickness benefits. This may include ongoing documentation as well as calculations and benefit payments. You work actively and make independent decisions regarding the right to sickness benefits by applying legislation and established work processes correctly and lawfully. The work involves conducting qualified investigations and analyses of documents, particularly medical certificates. As an insurance investigator, you investigate and clarify rehabilitation needs and work together with other parties such as healthcare providers and employers to enable the individual to return to work as soon as possible. You work in a differentiated manner, and the work is characterized by early interventions based on the individual's unique situation and needs. You meet individuals and partner organizations by phone and in writing, as well as in digital meetings when needed. You provide and explain comprehensive information tailored to the individual's specific needs. Your interactions are marked by attentiveness, respect, and a desire to create confidence and understanding of sickness insurance among individuals and partner organizations. You collaborate with your colleagues, and together you actively work to develop your knowledge, share experiences, and support each other when needed. As a new employee, you will receive introductory training and support from a supervisor. The position involves handling confidential information, which places high demands on lawful handling. Therefore, it is important that you have a high level of security awareness. This is a job for those who want to take responsibility. We are looking for you who has a university degree or experience and qualifications that can be assessed as equivalent are trustworthy and inspiring of confidence, even in stressful situations collaborate effectively with others to achieve common goals take initiative on your own and take responsibility for achieving good results have a systematic and thorough work approach can understand and analyze complex issues have good communication skills, both verbal and written execute plans and processes and ensure they maintain high quality. It is a merit if you have worked with qualified investigations and made decisions affecting individuals, preferably at a public authority have professional experience meeting people in difficult life situations have the ability to prioritize based on operational needs are comfortable working with the telephone as a work tool. We place great importance on your personal qualities. Other Information Several positions, permanent, full-time, with start date by agreement. A trial employment period may apply. Some positions with us involve participation in security-sensitive activities. To be employed in such a position, you must pass a security clearance under the Security Protection Act (2018:585). In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Remote work is possible if the work permits. Occupational psychological tests may be used as part of the selection process in this recruitment. Work location: Helsingborg. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Doris Valle, 010-118 68 92 (for questions about the position). HR Specialist: Malin Skoglund, [email protected], 010-113 10 45 (for questions about the recruitment process). ST: Ena Selman, 010-111 59 28 and Katarina Yngström, 010-119 74 47, Saco-S: Niklas Eklund, 010 113 45 21, Seko: Eliza Grundström, 010 115 34 02. Application Welcome to submit your application by September 13, 2026. When you apply, attach your CV. We do not use cover letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. Work location: Helsingborg. If you have protected personal information or no access to Bank-ID, call the HR specialist named in the advertisement, and we will help you submit your application. In everything we do, we act based on the principle of equal human value, legal certainty, and good service.