Insurance Investigator for Care Allowance & Extra Cost Compensation, Gothenburg

Försäkringskassan · plný úvazek

Box 42006, Stockholm, Švédsko

Every year, the Swedish Social Insurance Agency (Försäkringskassan) makes 21 million decisions that impact people's lives and society as a whole. We distribute approximately 260 billion kronor annually. It is everyone's tax money that we manage. That is a great responsibility. Therefore, we thoroughly examine each case, follow laws and regulations, inform and guide, care, and show consideration. It is a job for someone who wants to take responsibility. You will become part of a team that works together toward common goals. Here, your ability to work structurally and efficiently to drive your work forward is valued. Effective investigations and professional customer contact As an insurance investigator, you are a state employee tasked with investigating to ensure that the right person receives the right compensation at the right time. When working with care allowance, you interact with parents who have children requiring special care due to illness or functional limitations. In your work with extra cost compensation, you interact with individuals who may need assistance with additional costs for daily living due to functional limitations. In your work, you make assessments through qualified investigations and analysis of documentation, primarily medical reports. You then present recommendations for decisions that are made by specially appointed decision-makers. Contact with individuals occurs via phone and in writing. You gather information and collaborate with, among others, healthcare and municipalities. As an insurance investigator, you handle confidential information, which places higher demands on proper handling. Therefore, it is important that you have a high level of security awareness. It is a job for someone who wants to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be assessed as equivalent are trustworthy and inspiring confidence, even in stressful situations collaborate effectively with others to achieve common goals act on your own initiative and take responsibility for achieving good results have a systematic and careful work approach can understand and analyze complex issues have good communication skills, both verbal and written have good ability to use the computer as a work tool. It is a merit if you have worked with investigations and made decisions affecting individuals have experience working toward set goals with good results have experience with effective investigative work with good quality and service have experience documenting during ongoing phone calls have good knowledge of how to professionally meet people in different life situations. We place great importance on your personal qualities. Other information Several positions, permanent, full-time, with start date by agreement. Probation may be applicable. Certain positions with us involve participation in security-sensitive activities. To be hired for such a position, you must pass a security clearance according to the Security Protection Act (2018:585). In accordance with Försäkringskassan's security guidelines, background checks are conducted in this recruitment. The possibility of remote work exists if the work allows. In this recruitment, work psychological tests may be used as part of the selection process. Location: Gothenburg. A recruitment seminar will be held on September 24 at 12:00-13:00 for candidates who advance in the recruitment process. Want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact persons Manager: Helena Chamoun, 010-119 78 89 (for questions about the position). HR Specialist: Lisa Berglin, [email protected], 010-113 45 08 or Elin Magnusson, [email protected], 010-113 44 98 (for questions about the recruitment process). ST: Susanne Ottosson, 010-119 27 84 Saco-S: Malin Jonsson, 010-111 73 54 Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application by September 15, 2026. When you apply, please attach your CV. We do not use cover letters in our recruitments; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal information or no access to Bank ID, call the HR specialist named in the announcement and we will help you submit your application. In everything we do, we act based on the principle of equal worth of all people, legal certainty, and good service.