Insurance Investigator for Assistance Compensation in Östersund

Every year, Försäkringskassan makes 21 million decisions that impact people's lives and society as a whole. We distribute approximately 260 billion kronor annually. We handle everyone's tax money. It is a great responsibility. That is why we carefully examine each case, follow laws and regulations, provide information and guidance, care, and show compassion. It is a job for someone who wants to take responsibility. Welcome to Försäkringskassan. You will be part of a team where we prioritize collaboration, workplace learning, and individual responsibility with a desire to continuously improve our operations. Here your ability to work in a structured and efficient manner is valued as you drive your work forward. Job satisfaction and well-being are prerequisites for a sustainable working life with us. Investigations, analyses, and teamwork As an insurance investigator, you will handle applications for assistance compensation. In this role, you meet people who, due to illness or disability, may need help with their basic needs. You conduct qualified investigations and analyses of supporting documents, primarily medical assessments, and determine whether individuals are entitled to compensation for personal assistance. You then present recommendations for decisions that are made by designated decision-makers. As an insurance investigator, you meet with the person in personal meetings, usually by phone, Skype, and in writing, but also through home visits. You are responsible for liaising and collaborating with other parties, such as municipalities, personal representatives, and health and medical services. The work tasks are largely administrative, including ongoing documentation and calculations of assistance hours. You will be part of a team that plans and distributes work. You work actively to develop your knowledge and share your experiences. As a new employee, you will receive comprehensive introductory training and support from a mentor. As an insurance investigator, you handle confidential information, which requires careful and proper handling. Therefore, it is important that you have a high level of security awareness. It is a job for someone who wants to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be deemed equivalent are reliable and trustworthy, even in stressful situations collaborate effectively with others to reach common goals take initiative and assume responsibility for achieving good results have a systematic and thorough work approach can understand and analyze complex issues have good communication skills, both verbal and written have good computer skills as a work tool have a driver's license for a passenger car It is an advantage if you have worked with qualified investigations and made decisions affecting individuals, preferably at a government agency have good knowledge of how to professionally meet people in different life situations have knowledge of different types of disabilities have experience working where you interact with various actors within government agencies, municipalities, and regions have experience in roles requiring documentation, information structuring, and writing extensive texts We place great emphasis on your personal qualities. Other information 1 position, permanent, full-time, with start date by agreement. A probationary period may apply. Certain positions with us involve participation in security-sensitive activities. To be hired for such a position, a passed security clearance according to the Security Protection Act (2018:585) is required. In accordance with Försäkringskassan's security guidelines, background checks are conducted in this recruitment. Remote work is possible if the work allows. In this recruitment, work psychological tests may be used as part of the selection process. Work location: Östersund. Want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contacts Manager: Agneta Mårtensson, 010-111 81 44 (for questions about the position). HR Specialist: Julia Dahlgren, email [email protected], 010-113 80 82 (for questions about the recruitment process). ST: Hanna Nordfors, 010-111 38 74, Saco-S: Malin Jonsson, 010-111 73 54 or Helena Henningson-Viberg, 010-111 21 91, Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application by September 13, 2026. When you apply, please attach your CV. We do not use cover letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, transcripts, and certificates with your application. If you have protected personal information or no access to bank-id, call the HR specialist named in the advertisement and we will help you submit your application.

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