Insurance Investigator for Assistance Compensation in Luleå

Försäkringskassan · plný úvazek

Box 42006, Stockholm, Švédsko

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' funds in our hands. It is a great responsibility. That's why we look into each case carefully, follow laws and regulations, inform and guide, care and show consideration. It's a job for you who wants to take responsibility and make a difference. Welcome to the Swedish Social Insurance Agency. You will become part of a team where we place great emphasis on collaboration, workplace learning, personal responsibility, and a desire to continuously improve our operations. Here, your ability to work in a structured and efficient manner to drive your work forward is valued. Job satisfaction and well-being are prerequisites for sustainable working life at our organization. Investigations, Analysis, and Teamwork As an insurance investigator, you handle applications for assistance compensation. In this role, you meet individuals who, due to illness or functional impairment, may need help meeting their basic needs. You conduct qualified investigations and analyses of documentation, particularly medical reports, and assess whether the individual is entitled to compensation for personal assistance. You then submit your recommendation for a decision to be made by specially appointed decision-makers. As an insurance investigator, you meet the person in individual meetings, usually by phone, Skype, and in writing, but also through home visits. You are responsible for maintaining contact and collaboration with other stakeholders, such as municipalities, personal representatives, and health care services. The work tasks are largely administrative, which includes ongoing documentation and calculations of the number of assistance hours. You are part of a team that plans and distributes work. You work actively to develop your knowledge and share your experiences. As a new employee, you receive comprehensive introductory training and support from a mentor. As an insurance investigator, you handle confidential information, which places higher demands on proper handling. Therefore, it is important that you have strong security awareness. It's a job for you who wants to take responsibility. We are looking for you who have a university degree or equivalent experience and qualifications are reliable and inspiring confidence, even in stressful situations collaborate effectively with others to achieve common goals take initiative and take responsibility for achieving good results have a systematic and thorough work approach can understand and analyze complex issues have good communication skills, both verbal and written have good ability to use the computer as a work tool have a driver's license for passenger cars It is advantageous if you have worked with qualified investigations and made decisions affecting individuals, preferably in a government agency have good knowledge of how to professionally meet people in different life situations have knowledge of different types of functional impairments have experience working with contact across different government agencies, municipalities, and regions have experience in work where you needed to document, structure information, and write extensive texts. We place great emphasis on your personal qualities. Other Information Several positions, permanent, full-time, with start date by agreement. Trial employment may be applicable. Certain positions with us involve participation in security-sensitive activities. To be employed in such a position, approval from a security clearance according to the Security Protection Act (2018:585) is required. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted in this recruitment. Remote work opportunities are available if the work allows. In this recruitment, occupational psychology tests may be used as part of the selection process. Work location: Luleå. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Katarina Fröberg, 010-114 37 70 (for questions about the position). HR Specialist: Monicah Ngewih, [email protected], 010-114 48 44 (for questions about the recruitment process). ST: Hanna Nordfors, 010-111 38 74, Saco-S: Malin Jonsson, 010-111 73 54 or Helena Henningson-Viberg, 010-111 21 91, Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application by September 24, 2026. When you apply, please attach your CV. We do not use personal letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Upload your certificates, grades, and testimonials with your application. If you have protected personal information or no access to Bank-ID, please call the HR specialist named in this announcement and we will help you submit your application.