Insurance Claims Handler with Placement in Investigation-Intensive SGI in Gothenburg

Försäkringskassan · plný úvazek

Box 42006, Stockholm, Švédsko

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' funds that we manage. It is a great responsibility. That is why we look into each case, follow laws and regulations, inform and guide, care, and show consideration. It is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency. The workplace is characterized by driven and engaged employees who work in teams to make decisions about sickness benefit income (SGI) in a correct and legally secure manner. We are located in activity-based offices in central Gothenburg. Service, Delivery, Decision-Making and Teamwork As an insurance claims handler, you have an important mission: to help citizens so that the right person receives the right compensation at the right time. You provide the conditions for overview and security in all contacts with the Swedish Social Insurance Agency. Each individual has a unique situation and needs to be met based on their specific needs. You have contact by phone and in writing. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate compensation and make decisions on compensation where applicable. As an insurance claims handler, you handle confidential information, which places high demands on proper handling. Therefore, it is important that you have high security awareness. When you work with sickness benefit income (SGI), you handle cases for people who share the characteristic of having varying or unpredictable income. The individuals are at different stages of life, from long-term sick to new parents. SGI determines the compensation level for daily allowances, such as sickness benefits and parental allowance. You work based on multiple sets of regulations and obtain information about income conditions and calculate SGI based on each specific situation, for example, self-employed, students, or people working in another country. You make decisions in cases from a continuous queue, which means you must be able to balance quality with quantity. In your work, you collaborate with, among others, the Swedish Public Employment Service, the Swedish Tax Agency, auditors, and employers. Part of your time in the position will also consist of scheduled telephone shifts in our customer service. It is a job for you who want to take responsibility. We are looking for you who have a final grade from upper secondary school or experience and qualifications that can be assessed as equivalent are service-oriented have a systematic and thorough work approach are stable and can maintain energy even in demanding situations collaborate effectively with others to achieve common goals have good communication skills, both verbal and written have computer skills. It is a merit if you have worked with making independent decisions that affect individuals worked in customer service or similar with incoming calls and case handling experience writing and gathering information while talking on the phone experience working towards set goals with a focus on results experience working in retail, customer service, or customer support in a fast-paced environment experience meeting people in different life situations in a fast-paced environment. We place great emphasis on your personal qualities. Other Information A number of positions, permanent until further notice, full-time, with start date by agreement. Probationary employment may be applicable. Some positions with us involve participation in security-sensitive activities. To be employed in such a position, a passed security clearance according to the Security Protection Act (2018:585) is required. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted in this recruitment. The possibility of remote work exists if the work allows. In this recruitment, work psychological tests may be used as part of the selection process. Travel on duty may occur. Place of work: Gothenburg. Do you want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Sofie Bergfalk Mörtsell, 010-118 78 21 (for questions about the position). HR Specialist: Beatrice Sporre, 010-114 47 79, [email protected] and Mats Törngren, 010-113 44 13, [email protected] (for questions about the recruitment process). ST: Jasmina Islamovic, 010-111 43 90, Saco-S: Jasmin Jaziri Nouri, 010-112 70 78, Seko: Johanna Grundström, 010-115 30 44. Application We welcome your application no later than September 30, 2026. When you apply, please attach your CV. We do not use personal letters in our recruitments; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates in connection with your application. If you have protected personal information or no access to bank-id, please call the HR specialist listed in the advertisement, and you will receive help submitting your application. In everything we do, we act based on the principle of equal value for all people, legal security, and good service.