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Every year, Försäkringskassan makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor annually. These are taxpayer funds we manage. It is a great responsibility. That is why we carefully review every case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for someone who wants to take responsibility. Welcome to Försäkringskassan. Case Handling, Customer Contact, and Teamwork As an insurance case handler, you have an important mission: to help citizens so that the right person receives the right compensation at the right time. You provide individuals with the ability to have oversight and feel secure in all contacts with Försäkringskassan. Each individual has a unique situation and needs to be met according to their specific needs. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate and, where applicable, make decisions regarding compensation. The position involves handling classified information, which places high demands on proper handling. Therefore, it is important that you, as someone working for us, have a high level of security awareness. You have daily contact with applicants and insured individuals in writing and by phone. Part of your work involves answering incoming calls where you identify needs and provide general and specific information. Your work also includes informing and providing support in our self-service offerings. When you work with maintenance support, you encounter situations where children live with only one parent and the other parent is to pay maintenance support. You support parents in handling maintenance themselves, but if that does not work, the child may be entitled to maintenance support. You are the case handler for both parties, and you inform and guide them both in a life situation that can be difficult and complex. In your work, you will come into contact with other actors in society who handle matters concerning children, housing, and financial circumstances. This is a job for someone who wants to take responsibility. We Are Looking for You You have a high school diploma or experience and qualifications that can be assessed as equivalent You are service-oriented You have a systematic and thorough work approach You are stable and can maintain your energy even in stressful situations You collaborate effectively with others to achieve common goals You have good communication skills, both verbal and written You have computer skills It Is Meritorious If You Have worked making decisions that affect individuals, preferably at a government agency Have substantial experience working with customer contact Collaborate effectively with others to achieve common goals Have knowledge of conflict management and how to meet people in difficult situations and how to explain things in a simple and understandable way Have good English communication skills We place great emphasis on your personal qualities. Other Information 6 positions, permanent, full-time, with start date January 18, 2027. Probation may be applicable. Certain positions with us involve participation in security-sensitive activities. To be hired for such a position, a passed security clearance according to the Security Protection Act (2018:585) is required. In accordance with Försäkringskassan's security guidelines, background checks will be conducted in this recruitment. Remote work is possible if the work allows it. Workplace psychological tests may be used as part of the selection process in this recruitment. Location: Jönköping. Want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Camilla Bremer 010-114 23 76 (for questions about the position). HR Specialist: Micaela Kallaris, [email protected], 010-113 44 89 & Wedad Al Sanji, [email protected], 010-113 44 82 (for questions about the recruitment process). ST: Fatime Elezi, 010-117 29 53, Saco-S: Daria Memetovic, 010-118 40 78, Seko: Johanna Grundström, 010-115 30 44. Application Welcome to submit your application no later than August 28, 2026. When you apply, please attach your CV. We do not use personal letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal information or do not have access to Bank-ID, please call the HR specialist named in the advertisement, and we will help you submit your application. We shall in everything we do, act based on the principle of the equal worth of all people, legal security, and with good service.
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Přehled
- Typ
- job
- Stav
- active
- Viditelnost
- public
- Město
- Stockholm
- Adresa
- Box 42006
- GPS
- 57.78261, 14.161788
- Telefon
- Publikováno
- 10. 8. 2026
- Upraveno
- 15. 8. 2026