FMF ASSISTANS ÖREBRO SEEKING CUSTOMER MANAGER FULL-TIME

A workplace with work joy, community and commitment. Our mission is personal assistance. Regardless of role, our focus is on our customers' assistance and all aspects of the assistance assignment. At our headquarters in Örebro, most of our customer managers work, as well as our lawyers, administrators and much of our management. Common to us all is that we work with great knowledge, commitment, warmth and understanding for our customers, their assistants and relatives. Everyone at FMF always does their utmost and around each customer there is a strong team of competent and committed employees. We also care for each other as colleagues and have a fantastic time at work – it shows that we are doing well and love our mission! About the position As a customer manager you will work with the whole picture around our customers' personal assistance. With knowledge and personal commitment you contribute to creating security and quality in your assignments. Our customer managers are an important part in making sure our assistants feel work joy and pride in their daily work. The work also includes recruitment within your own assignments which you also supervise in both difficult and simple matters. You collaborate daily with customers, colleagues, work leaders and relatives. You maintain contact with authorities. The work as a customer manager is very varied and you always handle your assignments with professionalism, warmth, care and respect. You are the face outward and after a time with us you are one of those who understands personal assistance like few others. You represent FMF and our values honestly, competently, warmly and personally. Your role and experience Our customer managers have an academic degree or experience equivalent to one. They are passionate about leading, organizing and developing further. Our customer managers are a very important part of our operations and its development. They are people who dare to make their own decisions, who want to learn new things and dare to ask for help when needed. The entire company has a clear customer focus as well as a large dose of social competence and service mindfulness. In contact with assistants, customers, relatives and authorities, our customer managers are proud representatives of FMF Assistans. The position is full-time and is mainly located during office hours, but also includes some travel and late evenings. Overnight stays in other locations occur – you need to have a driver's license. Company car available. Meritorious experience/qualities Sense of service and treatment. Own drive. A natural desire to help. Knowledge and experience of disabilities. Supervision skills with the ability to be clear as well as understanding and encouraging. Experience in observing and analyzing complex situations. Working hours/degree of employment Full-time/office hours. Start by agreement. At FMF Assistans, we have a policy of requesting a criminal record check from all our employees as we value the safety of our customers. If you are called for an interview, we would like you to bring a current extract that is not more than one year old. A criminal record check – for work with children/youth you can order most easily at https://polisen.se/tjanster-tillstand/belastningsregistret/barn-med-funktionsnedsattning/ – for work with people over 18 years/adults you order a criminal record check at: https://polisen.se/tjanster-tillstand/belastningsregistret/arbete-i-hemmet-med-aldre-och-personer-med-funktionsnedsattning-e-tjanst/ As an assistant with us at FMF Assistans, we want you, just like us, to feel great responsibility and pride in your assignment. Every day our assistants help our customers to a better everyday life and that is what personal assistance is all about. We have promised our customers to do our utmost to ensure that you as an assistant with us have the best conditions to succeed in your work. Warmly welcome to us – We are here for our customers and our assistants.

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