First Line Support

Do you love providing excellent service and are driven by sales? Do you enjoy working toward set goals? Then this could be the role for you! At Telia, you'll have the opportunity to develop within customer service, sales, and technical support. About the Position This is a full-time consulting assignment. You will be employed by Bravura and work as a consultant at Telia. There are good opportunities for extension of the assignment and potential recruitment to Telia in the future. 🚀 About the Company Telia Company is a communications company in IT and telecommunications. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing its entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest in a more digital and sustainable society. Welcome to Telia, better networks, better experiences! 💼 Responsibilities As a support specialist, you are responsible for the first contact with Telia's private customers. Through incoming calls, you help customers with technical questions, primarily regarding broadband and telephony. You listen to the customer's needs and inform them about Telia's service offerings to deliver the best solution. Cross-selling naturally becomes part of the conversation, with the goal of achieving excellent service and high customer satisfaction. You work toward set goals and have the opportunity to influence your salary through a bonus system. When you start, you'll receive comprehensive training with your team where you'll get all the tools to feel confident in your role. You have ongoing dialogue with your immediate manager for support in your daily work and to take the next step in your development. • Answer incoming customer calls • Find solutions to customer questions and problems • Cross-sell by reviewing service offerings and finding solutions that match customer needs 🔍 Education, Experience, and Personal Qualities • Completed upper secondary education • Excellent sense of service • Strong spoken and written Swedish and English • Customer service experience is a merit To thrive in the support specialist role at Telia, you should have a strong sense of service and be motivated by delivering solutions tailored to customer needs. You have good communication skills and are attentive and empathetic in your interactions. The role requires you to take personal responsibility for driving your work forward. You should also be comfortable with varying work pace and working toward set goals. If you additionally have a technical interest, you're the right person for this role! Additional Information Start: September 14 Location: Luleå Salary: Base salary + opportunity for commission During this recruitment process, we conduct background checks. We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also conduct continuous selection, which means we remove the job posting once we have received a sufficient number of applications. If you become a candidate for the position, we will contact you for an initial phone interview. Regardless of whether you advance in the process or not, you will receive feedback on your application. Do you have questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend that you submit your application as soon as possible as we conduct continuous selection. We look forward to your application! #Nextgen #Advance

Zeptej se AI

Časté otázky k tomuto inzerátu — otevře tvoji AI s připraveným promptem včetně odkazu na inzerát.

• Je mzda v této pracovní nabídce konkurenceschopná pro tuto pozici a lokalitu?
  Otevřít v
• Na co se mám zeptat na pohovoru na tuto pozici?
  Otevřít v
• Jaké dovednosti mám vyzdvihnout v odpovědi na tento inzerát?
  Otevřít v