First Line Support

Popis:

Do you love delivering top-tier service and are driven by sales goals? Do you enjoy working toward set targets? Then this role might be for you! At Telia, you'll have the opportunity to develop your skills in customer service, sales, and technical support. About the Position This is a full-time consultant assignment. You will be employed by Bravura and work as a consultant at Telia. There are excellent opportunities for contract extension and potential direct recruitment at Telia in the future. 🚀 About the Company Telia Company is a communications company within IT and telecommunications. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing its entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees across seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest in a more digital and sustainable society. Welcome to Telia, better networks, better experiences! 💼 Responsibilities As a support specialist, you'll be the first point of contact for Telia's private customers. Through incoming calls, you'll help customers with technical questions, primarily regarding broadband and phone services. You listen to customers' needs and inform them about Telia's service offerings to deliver the best solution. This makes upselling a natural part of the conversation, with the goal of achieving excellent service and high customer satisfaction. You work toward set targets and have the opportunity to influence your salary through a bonus system. When you start, you'll receive comprehensive training with your team where you'll get all the tools you need to feel confident in your role. You'll maintain ongoing dialogue with your manager to receive support in your daily work and take the next step in your development. • Answer incoming calls from customers • Find solutions to customers' questions and problems • Drive upselling by reviewing service offerings and finding solutions that match customers' needs 🔍 Education, Experience, and Personal Qualities • Completed upper secondary education • Excellent customer service orientation • Strong verbal and written skills in Swedish and English • Experience in customer service is a plus To thrive in the support specialist role at Telia, you should have a strong service orientation and be motivated by delivering solutions that meet customer needs. You should also have excellent communication skills and be attentive and empathetic in your interactions. The role requires you to take personal responsibility for driving your work forward. You should also be comfortable with varying work pace and working toward set targets. If you also have a technical interest, you're the right fit for this role! Additional Information Start Date: September 14 | Location: Luleå | Salary: Base salary + performance bonus opportunity Background checks will be conducted as part of this recruitment process. We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also conduct rolling recruitment, which means we'll remove the listing once we've received enough applications. If you become a candidate for the position, we'll contact you for an initial phone interview. Regardless of whether you advance in the process or not, you'll receive feedback on your application. Questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend submitting your application as soon as possible since we're conducting rolling recruitment. We look forward to your application! #Nextgen #Advance

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Luleå

Adresa

Västra Varvsgatan 27F

GPS

65.578696389498, 22.136228153783kopírovatotevřít v ▾

Email

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Telefon

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Publikováno

17. 7. 2026

Upraveno

18. 7. 2026

Parametry